Hans Hussey
Waimanalo
Summary
Proactive professional with a strong background in customer service and problem-solving. Known for enhancing customer experiences and ensuring operational efficiency. Ready to contribute to a dynamic team in delivering exceptional service.
Overview
25
25
years of professional experience
Work History
Golf Shop Attendant
Kapolei Golf Club
Kapolei, HI
02.2026 - Current
- Assisted customers with merchandise selection, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient service.
- Maintained cleanliness and organization of shop displays to promote a welcoming environment.
- Provided information on golf equipment and apparel, supporting informed purchasing decisions.
- Handled customer inquiries and resolved issues efficiently to ensure satisfaction.
- Supported event preparations by setting up equipment and assisting with tournament logistics.
- Assisted golf professionals with various tasks, including tournament preparation and execution.
- Collaborated with other team members to ensure smooth operation of the golf shop during peak times and special events.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Provided expert knowledge on golf equipment, clothing, accessories, helping customers make informed purchasing decisions based on their specific needs or skill level.
Maintenance Manager
808 Carwash Express
Kapolei, HI
02.2020 - 10.2025
- Oversaw maintenance schedules and repairs for carwash equipment to ensure optimal performance.
- Managed inventory of maintenance supplies, reducing costs through strategic vendor negotiations.
- Implemented preventive maintenance programs, increasing equipment reliability and reducing downtime.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Increased overall equipment efficiency by conducting thorough assessments of machinery conditions and implementing necessary improvements.
- Conducted root cause analysis of recurring issues, devising long-term solutions that minimized future disruptions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Motorcycle Mechanic
Hawaii Rides
Wahiawa, HI
03.2018 - 01.2025
- Diagnosed mechanical issues using advanced diagnostic tools and systems.
- Performed routine maintenance on various motorcycle models to ensure optimal performance.
- Repaired engines, transmissions, and electrical systems, enhancing vehicle reliability.
- Performed maintenance on different categories and brands of motorcycles.
- Provided exceptional customer service by addressing concerns promptly, explaining repairs clearly, and offering expert advice on motorcycle care.
- Fabricated parts and components for repairs to motorcycle frame adding support and durability.
- Diagnosed problems by listening to running vehicles, conducting visual inspections and dismantling systems to inspect internal components.
Small Business Owner
Hans Hussey
Waimanalo, HI
11.2012 - 08.2017
- Established strong vendor relationships, negotiating favorable terms to optimize supply chain management.
- Oversaw financial management, including budgeting, forecasting, and expense tracking for sustainability.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Assistant Golf Professional
Waialae Country Club
Honolulu, HI
01.2001 - 08.2011
- Instructed members on proper golf techniques and etiquette to enhance their skills and enjoyment.
- Organized and executed club tournaments, ensuring seamless operations and participant satisfaction.
- Provided exceptional customer service to members, addressing inquiries and resolving issues promptly.
- Oversaw training of services staff and other day-to-day activities on driving range.
- Conducted private lessons focusing on individual player development and improvement.
Education
No Degree - Laser Optical Engineering
Oregon Institute of Technology
Klamath Falls, ORHigh School Diploma -
Damien Memorial High School
Honolulu, HISkills
- Proactive mindset
- Team player mentality
- Adaptability and resilience
- Scheduling flexibility
- Reliable and responsible
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Adaptable and flexible
Timeline
Golf Shop Attendant
Kapolei Golf Club
02.2026 - Current
Maintenance Manager
808 Carwash Express
02.2020 - 10.2025
Motorcycle Mechanic
Hawaii Rides
03.2018 - 01.2025
Small Business Owner
Hans Hussey
11.2012 - 08.2017
Assistant Golf Professional
Waialae Country Club
01.2001 - 08.2011
No Degree - Laser Optical Engineering
Oregon Institute of Technology
High School Diploma -
Damien Memorial High School