Hans Patterson
Canon City,CO
Summary
Results-driven leader with extensive experience in field operations and team management. Skilled in problem solving, talent development, and quality assurance, contributing to successful project completions and high customer satisfaction.
Overview
31
31
years of professional experience
Work History
owner
self
Cañon City, Colorado
04.2007 - Current
- Developed strategies to enhance customer satisfaction and loyalty.
- Cultivated strong client relationships, resulting in increased customer retention.
- Engaged customers through effective verbal communication, enhancing their shopping experience. to engage customers and assess needs.
- Oversaw daily operations while managing staff schedules efficiently.
Field Supervisor Lead installer
Busy Bee Cabinets
Port Charlotte, Florida
03.1995 - 05.2000
- Supervised cabinet installation teams on residential and commercial projects.
- Supervised activities of field teams on installations.
- Installed cabinets in residential and commercial settings with precision and care.
- Resolved installation issues promptly to maintain workflow and client satisfaction.
- Coordinated schedules for multiple installations to ensure timely project completion.
- Coordinated timelines with clients to meet project deadlines efficiently.
- Allocated tasks to field employees based on job material and work needs.
- Trained new employees on safety protocols and installation techniques.
- Trained workers in equipment operation, safety procedures and company policies.
- Provided technical guidance to field staff, enhancing team skill levels and project outcomes.
- Conducted quality checks on completed installations for compliance with standards.
- Developed successful resolutions for issues that arose during field operations.
- Resolved operational problems by analyzing data; identifying solutions; recommending corrective actions.
- Developed strategies for improving operational efficiency in the field operations department.
- Analyzed worker or production problems and recommended solutions for improving procedures or implementing motivational plans.
- Organized resources including equipment, materials and personnel in support of project objectives.
- Managed equipment and materials inventory, ensuring availability and optimal use.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Demonstrated efficiency and dedication to quality by contributing to successfully completed jobs.
- Responded promptly to inquiries from customers regarding services provided by the company's field operations department.
- Coordinated with HR to address personnel issues, fostering a positive work environment.
- Kept production team moving forward for progress in daily site operations.
- Estimated materials or worker requirements to complete jobs.
- Reviewed reports from subordinate supervisors regarding the status of projects or other matters related to the field operations department.
- Implemented innovative technologies and methods, increasing operational efficiency.
- Collaborated with design teams to ensure accurate measurements and specifications.
- Answered questions and responded to issues to deliver exceptional service to customers.
- Answered questions and responded to issues to deliver exceptional service to customers.
Education
GED -
Army
Fort Riley North, KS03-1983
Skills
- Customer relationship management
- Field operations
- Project coordination
- Quality assurance
- Inventory management
- Contract management
- Relationship building
- Budget development
- Strategic planning
- Digital marketing
- Crisis management
- Project estimating
- Employee training
- Talent development
- Problem solving
- Attention to detail
- Effective communication
- Written communication
- Relationship building
- Small business operations
- Financial management
- Service quality assurance
- Contract negotiation
- Project estimating
Timeline
owner
self
04.2007 - Current
Field Supervisor Lead installer
Busy Bee Cabinets
03.1995 - 05.2000
GED -
Army