Hansen Hobbs
SPRING,TX
Summary
Dynamic sales professional with a proven track record at Demontrond Buick GMC, excelling in customer engagement and relationship selling. Skilled in utilizing sales software to drive profit generation and adept at closing deals. Recognized for fostering strong client relationships and effectively resolving complaints, ensuring high customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salesperson
Demontrond Buick Gmc
Houston, TX
02.2023 - Current
- Gathered data on competitors' pricing, products, and promotional activities.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Developed and implemented strategies to meet sales quotas.
- Resolved customer complaints promptly and efficiently.
- Provided personalized service to build relationships with customers.
- Generated new business opportunities through cold calling campaigns.
- Assisted customers in selecting appropriate products or services for their needs.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Collaborated with team members to develop effective sales plans.
- Utilized CRM software tools to track leads, manage accounts, and document conversations.
- Developed key customer relationships to increase sales.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Fostered relationships with customers to expand customer base and retain business.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Listened to customer needs to identify and recommend best products and services.
Crew Leader
Canes Chicken Fingers
Spring, TX
03.2022 - 01.2023
- Directed team of 10-15 crew members in daily operations and assigned tasks.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Trained new hires on job duties, safety protocols, and company policies.
- Ensured compliance with all health and safety regulations.
- Inspected equipment for proper operation before use by crew members.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Provided technical support to crew members when operating machinery or equipment.
- Coordinated with other departments regarding scheduling conflicts between crews.
- Resolved any disputes among crew members in a professional manner while upholding company policy.
- Mentored newly hired crew members to prepare each for job roles.
- Enforced safety mandates and OSHA restrictions with good leadership skills.
- Suggested changes in working conditions and use of equipment to increase crew efficiency.
- Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.
- Completed minor adjustments and repairs to assigned equipment.
Education
High School Diploma -
Oak Ridge High School
Conroe, TX07-2022
Skills
- Customer Engagement
- Account Management
- Sales software proficiency
- Prospecting skills
- Negotiation
- Prospecting clients
- Closing Techniques
- Deal negotiation
- Sales process
- Trial close
- Customer care
- Up-selling
- Product description
- Profit Generation
- Relationship selling
- Needs analysis
- Reference selling
- Deal structuring
- Complaint Handling
- Social selling
- Sales Presentations
- Sales Pipeline Management
- Customer Needs Assessment
Languages
English
Full Professional
Certification
Automotive Sales License
Timeline
Salesperson
Demontrond Buick Gmc
02.2023 - Current
Crew Leader
Canes Chicken Fingers
03.2022 - 01.2023
High School Diploma -
Oak Ridge High School