Accomplished healthcare executive with a proven track record at Florida Accountable Care Services, enhancing patient care quality and reducing hospital readmissions. Skilled in healthcare administration and clinical leadership, demonstrating critical thinking and operational management. Cultivated a culture of continuous improvement and accountability, fostering professional growth and team collaboration.
Overview
19
19
years of professional experience
Work History
Director of Care Management
Florida Accountable Care Services
04.2024 - Current
Enhanced patient care quality by implementing comprehensive care management strategies and protocols.
Adhered to laws and regulations pertaining to patient health, safety, and medical information.
Created training materials for new hires and existing staff members to ensure consistent implementation of care management best practices.
Reduced hospital readmissions through proactive discharge planning and follow-up care coordination efforts.
Conducted regular staff meetings focused on quality improvement initiatives, fostering a culture of accountability and continuous learning.
Collaborated with interdisciplinary teams to develop individualized patient care plans that addressed complex medical needs.
Partnered with external agencies to facilitate seamless transitions of care for patients requiring additional support services postdischarge.
Director MIPS Management Program
Florida Accountable Care Services
02.2019 - Current
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Provider Relations Specialist
Florida Accountable Care Services
11.2018 - Current
Answered provider inquiries via email, telephone and written correspondence.
Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities.
Contributed to and enhanced audit processes to maximize quality management standards.
Clinical Research Coordinator
Triple O Research
06.2018 - 11.2018
Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
Gathered, processed, and shipped lab specimens.
Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
Emergency Room Physician
Eastern Regional Health Authority
01.2008 - 06.2015
Instructed patients and families on medical diagnoses and treatment options.
Collaborated with consulting physicians regarding care of patients.
Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.
Improved patient outcomes by developing comprehensive treatment plans tailored to individual needs.
Implemented evidence-based practices into daily work routine, enhancing overall effectiveness of clinical decision-making and patient outcomes.
Collaborated with multidisciplinary teams to ensure cohesive patient care and successful recovery.
Assessed, diagnosed and treated emergency and chronic medical conditions.
Promoted preventive healthcare practices among patients, reducing the overall burden of chronic diseases.
Diagnosed complex cases by ordering appropriate tests and interpreting results accurately, ensuring timely intervention.
Delivered emergency treatment on-site and responded appropriately in urgent or emergency situations.
Served as a mentor to medical students and residents, fostering growth in clinical knowledge and skills.
Managed high-stress situations effectively during emergency procedures, providing life-saving interventions when needed.
Supervised physicians, mid-level practitioners and other health care providers and coordinated work.
Conducted thorough physical examinations for accurate diagnosis, leading to effective treatment strategies.
Completed basic in-office procedures with local or topical anesthetic.
Primary Care Physician
Janaki Clinic
08.2005 - 12.2007
Continuously updated clinical knowledge through participation in continuing medical education programs and professional conferences.
Developed long-lasting relationships with patients and families, fostering trust in the primary care setting.
Provided timely referrals to specialists when necessary, ensuring patients received appropriate care for specific needs.
Reduced patient wait times by efficiently managing appointments and prioritizing urgent cases.