Hany Tupete
Clifton,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Cath Lab Surgery Scheduler
St Mary's Hospital and Medical Center
Passaic, NJ
2023.06 - Current
- Provided patient education and answered questions regarding the surgery process.
- Created and managed surgical schedules for multiple surgeons.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Performed data entry into various computer systems related to surgery scheduling.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
Call Center Representative
Alfa Dental Support
Englewood, New Jersey
2022.09 - 2023.04
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Clinic Receptionist
Bergen New Bridge Medical Center
Paramus, NJ
2021.12 - 2022.07
- Greeted patients and visitors in a professional manner.
- Provided administrative support to the clinic staff, such as photocopying, filing, faxing and emailing documents.
- Answered incoming calls promptly and politely, providing information or transferring calls to relevant personnel.
- Checked patients in and out of the clinic, verifying insurance coverage and collecting copays.
- Organized paperwork related to medical records according to established procedures.
- Filed medical forms such as lab results and physician reports in patient charts.
CNA Volunteer
Doctor Subacute
Paterson, NJ
2019.08 - 2020.09
- Assisted patients with daily activities such as bathing, grooming, and dressing.
- Provided companionship and emotional support to elderly and disabled individuals.
- Monitored vital signs including temperature, pulse, respiration rate, and blood pressure.
- Observed changes in patient's condition and reported to nursing staff.
- Transported patients between treatment areas using wheelchairs or strhers.
- Answered call lights promptly to attend to patient needs.
Pharmacy Clerk
New Lucy’s Pharmacy
Passaic, NJ
2017.08 - 2019.07
- Assisted customers with selecting and purchasing medications.
- Maintained pharmacy inventory, including ordering and stocking supplies.
- Verified accuracy of prescriptions filled by pharmacists.
- Checked expiration dates on prescription drugs to ensure potency.
- Answered customer inquiries regarding drug interactions, side effects, dosage and storage information.
- Entered patient data into computer system to maintain accurate records.
Education
High School Diploma -
Paterson Charter For Science & Tech
Paterson, NJ06.2019
Some College (No Degree) - Pharmacy Tech
Branford Hall Career Institute
Jersey City, NJSkills
- Pre-Authorization Management
- Office Workflow Support
- Tool Sterilizing
- Correspondence Writing
- Schedule Coordination
- Verifying Insurance
- Checking in Patients
- Patient Scheduling
- Medical Terminology
- Epic Systems
- Scheduling Tests and Procedures
- Collaboration and Teamwork
Timeline
Cath Lab Surgery Scheduler
St Mary's Hospital and Medical Center
2023.06 - Current
Call Center Representative
Alfa Dental Support
2022.09 - 2023.04
Clinic Receptionist
Bergen New Bridge Medical Center
2021.12 - 2022.07
CNA Volunteer
Doctor Subacute
2019.08 - 2020.09
Pharmacy Clerk
New Lucy’s Pharmacy
2017.08 - 2019.07
High School Diploma -
Paterson Charter For Science & Tech
Some College (No Degree) - Pharmacy Tech
Branford Hall Career Institute