Hanzel Benzal
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
8
8
years of professional experience
Work History
Temporary Team Lead
Ttec (TeleTech) - HealthCare Solutions
06.2023 - 02.2024
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
11.2020 - 08.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Temporary Team Lead
Ttec (TeleTech) - HealthCare Solutions
08.2022 - 03.2023
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Sales Representative
The Results Companies Lipa
07.2019 - 01.2020
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Customer Service Representative
Alorica
10.2015 - 06.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Associate of Science - Information Technology
Kolehiyo Ng Lungsod Ng Lipa
Santo Tomas-Lipa Rd, Lipa, 4218 Batangas, Philippi01.2011
High School Diploma -
Insoluban Marawoy National High School
Lipa, Batangas, Philippines04.2006
Skills
- Trend tracking
- Performance monitoring
- Schedule Management
- Production Monitoring
- Performance Improvement
- Coaching and Mentoring
- Regulatory Compliance
- Key Performance Indicators
- Employee Evaluation
- Influencing skills
- Shift Scheduling
- Mentoring
Timeline
Temporary Team Lead
Ttec (TeleTech) - HealthCare Solutions
06.2023 - 02.2024
Temporary Team Lead
Ttec (TeleTech) - HealthCare Solutions
08.2022 - 03.2023
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
11.2020 - 08.2022
Sales Representative
The Results Companies Lipa
07.2019 - 01.2020
Customer Service Representative
Alorica
10.2015 - 06.2019
Associate of Science - Information Technology
Kolehiyo Ng Lungsod Ng Lipa
High School Diploma -
Insoluban Marawoy National High School
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