Hao Feng
Summary
Highly motivated staff with experience in independently managing store operations. Personable and adept at helping clients and staff navigate sensitive situations. Excellent teamwork skills and awareness to assist co-workers in completing work.
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
4
4
years of professional experience
Work History
Clerk
Laforst Shoes
07.2024 - 06.2025
- Recorded and processed customer orders accurately and efficiently.
- Coordinated with shipping partners to arrange timely deliveries.
- Assisted the warehouse team with inbound and outbound shipments.
- Managed the company’s inventory system, ensuring accurate stock records.
- Processed receiving and shipping data through internal systems to maintain inventory accuracy.
Front Desk Agent
Music Tunnel KTV Cafe
03.2021 - 01.2024
- Could manage and operate the store independently.
- Opened early to greet customers.
- Helped customers make reservations.
- Interacted with customers by email, phone, and social media.
- Solved and prevented possible problems and disputes.
- Introduced and recommended the company’s services.
- Actively worked to display a courteous and empathetic attitude to customers.
- Checked and audited the accounts for the day before finishing work.
- Used and maintained the company's systems.
Education
BA - Accounting
CSU East Bay University
Hayward, CA12.2022
AA - Accounting
Chabot College
Hayward, CA05.2020
Skills
- Team collaboration
- Conflict resolution
- Microsoft Office proficiency
- Customer Retention
- Customer Satisfaction
- Customer service
- Problem-solving
- Social Media Scheduling & Posting
- Database entry
- Spreadsheet development
Timeline
Clerk
Laforst Shoes
07.2024 - 06.2025
Front Desk Agent
Music Tunnel KTV Cafe
03.2021 - 01.2024
BA - Accounting
CSU East Bay University
AA - Accounting
Chabot College
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