Hao Nguyen
Seminole,FL
Summary
Accomplished Customer Service Representative excelling in problem resolution and customer satisfaction enhancement. Demonstrated expertise in data entry and active listening, leading to increased loyalty and repeat business. Skilled in transforming high-stress situations into positive customer experiences, contributing to significant client retention and positive feedback.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Suong Lawn Services
01.2009 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Investigated and resolved accounting, service and delivery concerns.
Education
Bachelor of Science - Biomedical Sciences
University of South Florida
Tampa, FL12.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Clerical Support
- Coordination
- Problem Resolution
- Paperwork Processing
- Staff Training
- Computer Proficiency
- Payment Processing
- Appointment Scheduling
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Pinellas County Schools Level 2
Level 2 Volunteer-Pinellas County Schools.
Helped set up school fundraisers, shows and annual drives.
Volunteer for over 10 years.
Timeline
Customer Service Representative
Suong Lawn Services
01.2009 - 01.2024
Bachelor of Science - Biomedical Sciences
University of South Florida
Similar Profiles
Raymundo De La TorreRaymundo De La Torre
Accounting Assistant at H's Lawn Lawn Care ServicesAccounting Assistant at H's Lawn Lawn Care Services
Logan AtkinsLogan Atkins
Grounds Crew Worker at Williams Lawn Care ServicesGrounds Crew Worker at Williams Lawn Care Services
Dominick CashDominick Cash
Lawn Mower at Edged Lawn ServicesLawn Mower at Edged Lawn Services
Andrew PaisleyAndrew Paisley
Assistant Store Manager at Aldi USAAssistant Store Manager at Aldi USA
Melissa BorrorMelissa Borror
Executive Producer of Special Projects at Spectrum Bay News 9Executive Producer of Special Projects at Spectrum Bay News 9