Haowen Chen
Houston,TX
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
22
22
years of professional experience
Work History
Owner/President
CMD Group LLC
03.2014 - Current
- It has increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Owner
Crown Flooring & Remodeling
01.2004 - 03.2014
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Agent Representative
New York Life Insurance Co
01.2002 - 01.2004
- Increased customer satisfaction by providing timely and accurate information on products and services.
- Streamlined communication between clients and company departments, improving overall efficiency.
- Assisted in the development of new sales strategies, resulting in increased revenue for the company.
- Conducted thorough research to remain updated on industry trends, ensuring top-notch service for clients.
Education
Master of Science - Management Information Systems
University of Houston - Clear Lake
Houston, TX05.2003
Skills
- Administrative Oversight
- Regulatory Compliance
- KPI Management
- Business Management
Timeline
Owner/President
CMD Group LLC
03.2014 - Current
Owner
Crown Flooring & Remodeling
01.2004 - 03.2014
Agent Representative
New York Life Insurance Co
01.2002 - 01.2004
Master of Science - Management Information Systems
University of Houston - Clear Lake
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