Happy Robertson
Milwaukee
Summary
Dynamic Customer Service Representative and Accounting Bookkeeper at Metro Market, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven track record in improving user experience and satisfaction, while efficiently managing escalated issues and utilizing Microsoft Excel for data entry and payment processing.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Accounting Bookkeeper
Metro Market
10.2021 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Associate of Science - Accounting
Southern New Hampshire University
Hooksett, NH05-2027
High School Diploma -
Midwest Theological Institute
05-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Microsoft Excel
- Payment processing
Timeline
Customer Service Representative/Accounting Bookkeeper
Metro Market
10.2021 - 10.2024
Associate of Science - Accounting
Southern New Hampshire University
High School Diploma -
Midwest Theological Institute
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