Jennifer Russell
Fort Mill,SC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History of multitasking abilities and sustaining satisfactory relationships with customers. Offers skills in detailed record keeping, office management and teamwork. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Bookkeeper
Carolina Turf Systems
Charlotte, NC
01.2022 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Researched discrepancies between invoices and purchase orders.
- Generated monthly financial statements for internal use.
- Developed procedures for efficient data entry processes to maintain accurate records.
Turn Window Customer Service Attendant
Firethorn Country Club
Marvin, NC
11.2023 - 07.2024
- Provided accurate information about products or services being offered for sale or promotion.
- Followed up on customer orders promptly to ensure satisfaction.
- Operated cash registers efficiently to process payments from customers.
- Organized merchandise shelves according to company standards for visual appeal.
- Handled cash register transactions accurately and efficiently.
- Suggested additional items to customers based on their needs or interests.
- Participated in team meetings to discuss new strategies for improving customer service experience.
Server
The Fish Market Bar & Grill
Fort Mill, SC
07.2022 - 11.2022
- Accurately recorded orders on cash register and point-of-sale system.
- Took orders from customers accurately and in a timely manner.
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Explained menu items, describing ingredients and cooking methods upon request.
Childcare Teacher
The Learning Experience
Fort Mill, SC
01.2018 - 03.2020
- Monitored student behavior both inside and outside the classroom setting.
- Encouraged creativity through art projects, imaginative play and music activities.
- Provided positive guidance to help children develop socially, emotionally, physically and cognitively.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
Education
High School Diploma -
Antioch High School
Antioch, CA01-1995
Some College (No Degree) - Early Childhood Care And Education
Diablo Valley College
Pleasant Hill, CASkills
- Customer service
- Strong teamwork
- Problem-solving
- Positive and professional
- Verbal and written communication
- Data entry
- Filing
- Money handling
- Hospitality and accommodation
- Service upselling
- Spreadsheets
- Conflict resolution
Affiliations
I am a very motivated, driven to learn and succeed individual. I spent 20 years as a home maker raising my two beautiful daughters. Additionally I worked through out those years part time in various customer service related positions. I am very comfortable and confident working with the public as well as working as part of a team, or on my own. Now that my children are grown, I am looking to find my full time, forever career.
Timeline
Turn Window Customer Service Attendant
Firethorn Country Club
11.2023 - 07.2024
Server
The Fish Market Bar & Grill
07.2022 - 11.2022
Customer Service Representative/Bookkeeper
Carolina Turf Systems
01.2022 - Current
Childcare Teacher
The Learning Experience
01.2018 - 03.2020
High School Diploma -
Antioch High School
Some College (No Degree) - Early Childhood Care And Education
Diablo Valley College
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