Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Har Tono

Malden,MA

Summary

Proven track record in enhancing customer satisfaction and boosting repeat business at Douzo Sushi through exceptional customer service and allergy awareness. Skilled in cash handling and fostering guest engagement, I excel in high-pressure environments, ensuring seamless operations and a memorable dining experience. Demonstrated ability to lead and collaborate with teams for optimal productivity and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Server

Douzo Sushi
03.2014 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server/Cocktail Bartender

All Seasons Table Restaurant
01.2007 - 03.2014
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Server

Sato Restaurant
11.2002 - 04.2007
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server

Pandan Leaf
06.1997 - 09.2002
  • Served food and beverages promptly with focused attention to customer needs.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.

Education

High School Diploma -

Bethel High School
Jakarta, Indonesia
06.1993

Skills

  • Strong Work Ethic
  • Exceptional Customer Service
  • Cash Handling
  • Guest Engagement
  • Hospitality Service

Certification

  • Alcohol Server Certification - Training for Intervention Procedures (TIPS).
  • ServSafe Food Handler Certification - National Restaurant Association.
  • Allergen Awareness Training Certificate - AllerTrain by MenuTrinfo.

Languages

English
Full Professional
Chinese (Cantonese)
Professional Working
Chinese (Mandarin)
Professional Working

Timeline

Server

Douzo Sushi
03.2014 - Current

Server/Cocktail Bartender

All Seasons Table Restaurant
01.2007 - 03.2014

Server

Sato Restaurant
11.2002 - 04.2007

Server

Pandan Leaf
06.1997 - 09.2002

High School Diploma -

Bethel High School

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Har Tono