VERONICA HARADON
COLTON,USA
Summary
My goal is to gain a rewarding position in an office setting where I can deliver excellent customer service and work side by side in a team-oriented setting. I am interested in a position that not only will help me to effectively use my skills, but a position that also offers a chance for advancement.
Overview
34
34
years of professional experience
Work History
Dispatcher
LA-Z-BOY
04.2014 - 08.2025
- Oversaw account operations for La-Z-Boy partnership to ensure seamless service.
- Coordinated dispatch of 6-13 27' box trucks for furniture delivery to residential locations.
- Managed and executed daily responsibilities efficiently.
- Supervised offloading processes to maintain workflow and safety standards.
- Coordinated routing operations for a fleet of 1 to 13 trucks using Dispatch Track.
- Ensured timely operations through effective tracking of teams.
- I Handled the driver Merchandise claims, In home damage claims and, processed both through our corporate office.
- Managed weekly billing using templates and Excel macros.
- Managed inventory for supplies sold to contract carriers.
- Processed COI requests from clients and coordinated with contract carriers' insurance agents.
- Facilitated prompt client responses by efficiently managing emails related to account operations.
- Facilitated communication between teams and contract carriers to overcome obstacles to customer satisfaction.
Sales Associate
Kmart Retail Store
06.2011 - 08.2014
- MY DUTIES WERE:
- TO KEEP THE MEMBERS FIRST IN AN EFFORT TO DELIVER OUTSTANDING CUSTOMER SERVICE.
- TO MAINTAIN, FILL, AND RECOVER THE SALES FLOOR TO THE COMPANY'S EXPECTATIONS.
- TO ASSIST CUSTOMERS WITH ITEM SELECTION AND DIRECT THEM TOWARD THE MERCHANDISE.
Interpreter
REDLANDS UNIFIED SCHOOL DISTRICT
01.2004 - 01.2010
- MY DUTIES WERE:
- TO ASSIST ONSITE SCHOOL STAFF IN EXPLAINING (IEP) INDIVIDUAL EDUCATION PLANS TO SPANISH SPEAKING PARENTS.
- TO TRANSLATE FOR SPANISH SPEAKING PARENTS IN MEETINGS AND PARENT/TEACHER CONFERENCES
Manager/Barista
CANDY'S COFFEE SHOP
07.1998 - 06.2002
- MY DUTIES WERE:
- TO MAINTAIN A STAFF OF 2-3 PARTTIME EMPLOYEES- INCLUDING HIRING/FIRING OF STAFF AS WELL AS CREATING A SCHEDULE FOR THE STAFF.
- MADE SURE EMPLOYEES WERE WELL TRAINED ON PREPARATION OF THE COFFEE RECIPES AND HOW TO FOLLOW SAFETY PROTOCOLS FOR MACHINES.
- MAINTAINED INVENTORY AND SHOPPED FOR SUPPLIES- I ALSO HAD TO ORDER COFFEE STUFFS FROM OUR MAIN COFFEE SUPPLY COMPANY
- I WAS IN CHARGE OF RECONCILING CASH RECEIPTS FROM REGISTER AND MAKING CASH DEPOSITS FOR THE OWNER.
Front Desk Manager
FAMILY FITNESS CENTER
08.1991 - 11.1992
- MY DUTIES WERE:
- TO BE RESPONSIBLE FOR ALL FRONT END OPERATIONS OF THE CLUB.
- TO GREET GUESTS, CHECKED FOR PROPER IDENTIFICATION, IF NEEDED, I ASSISTED THEM WITH ANY MEMBERSHIP NEEDS OR QUESTIONS. MADE AND FOLLOWED UP ON APPOINTMENTS FOR SALES REPS ON SITE.
- TO PROCESS MEMBERSHIP DUES AND MAKE OUT CUST. RECEIPTS.
- WORK DIRECTLY WITH INSTRUCTORS/DAYCARE STAFF TO KEEP THE CLASS SCHEDULE ACCURATE AND UPDATED.
- TO ASSIST IN MAINTAINING BATHROOMS AND LOCKER ROOMS WITH NEEDED SUPPLIES.
Education
Diploma - General Studies
William Workman High School
City of Industry, CA06.1983
Skills
BI-LINGUAL IN SPANISH- READING, SPEAKING & SOME WRITING
KNOWLEDGE IN OPERATING MICROSOFT WORD, EXCEL AND THE OFFICE SUITE SOME POWERPOINT
I AM FAMILIAR WITH THE USE OF GOOGLE SHEETS AND GOOGLE DRIVE
I TYPE 30-35 WORDS A MIN
Timeline
Dispatcher
LA-Z-BOY
04.2014 - 08.2025
Sales Associate
Kmart Retail Store
06.2011 - 08.2014
Interpreter
REDLANDS UNIFIED SCHOOL DISTRICT
01.2004 - 01.2010
Manager/Barista
CANDY'S COFFEE SHOP
07.1998 - 06.2002
Front Desk Manager
FAMILY FITNESS CENTER
08.1991 - 11.1992
Diploma - General Studies
William Workman High School