HARINAVALONA RAFANOHARANA

Detail-oriented and experienced professional with a strong foundation in customer service seeking to leverage extensive background in handling office administration task in a new, challenging role to continue to contribute and grow. Proficient in both English and French with strong skills in communication. Committed to delivering exceptional service and upholding the highest standards of integrity and efficiency.

• Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
• Oversaw reservation payments via credit card and cash and had zero errors over the course of 12 months.
• Used Microsoft Excel to develop inventory tracking spreadsheets.

• Administrative Professionals, U.S. Embassy Antananarivo, Madagascar, 2022
• Office support essentials, RSC Fort Lauderdale, Florida, USA, 02/01/20
• Project Management, Problem Solving, and Negotiation Skills, Foreign Service Institute, Arlington VA, USA, 08/01/16
• 7 Habits for Highly Effective People, U.S. Embassy London, UK, 05/01/15
• Effective Operational Management, Foreign Service Institute, Arlington VA, 10/01/12

• INDIVIDUAL MISSION HONOR AWARD – “For sustained and exceptional judgment, dedication, and professionalism in performing mission-critical functions of the Management Section.”
• GROUP MERITORIOUS HONOR AWARD – “In recognition of services rendered in support of COVID-19 booster campaign.”
• INDIVIDUAL MISSION HONOR AWARD –“For sustained service to the U.S. Government during the unprecedented challenges wrought by the outbreak of the COVID-19 pandemic.”
• INDIVIDUAL EAGLE AWARD – “In recognition of support and dedication to the Embassy as Translator during the absence of Post’s official Translator/Interpreter.”
• INDIVIDUAL MISSION AWARD – “For outstanding service to the Embassy community.”
• GROUP EAGLE AWARD – “For outstanding contributions leading to the successful visit of a 21 member CODEL from the U.S. House of Representative.”
• INDIVIDUAL MISSION AWARD – “For exceptional performance and customer service.”
• GROUP FRANKLIN AWARD – “For ensuring the success of U.S. Embassy Antananarivo’s 2015 municipal elections observation efforts.”
• INDIVIDUAL EAGLE AWARD – “For significant achievement in customer service, teamwork and negotiation.’
• GROUP MISSION HONOR AWARD – “For outstanding support of the U.S. Mission to Madagascar’s electoral observation efforts during presidential and legislative elections in October and December 2013.”
• INDIVIDUAL MISSION AWARD – “For sustained superior performance, outstanding customer service and dedication in support of the United States Mission to Madagascar.”
• EXTRA MILE AWARD – “For exemplary service and extraordinary effort.”
• INDIVIDUAL FRANKLIN AWARD –“For innovation and sustained superior performance in documenting reporting of Mission activities by the Malagasy Media.”
• EXTRA MILE AWARD – “For quality of service.”
• GROUP FRANKLIN AWARD – “For excellence and innovation in breaking new ground in Madagascar to promote Mission goals while sustaining full Public Diplomacy programming.”
• GROUP MERITORIOUS HONOR AWARD – “For personal sacrifice and effective teamwork in support of National Geographic visit and U.S. Mission goals.”