Haris Jessani
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
pine cigars llc
Orlando, TN
02.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
Sales Manager
Metro by T-Mobile
Memphis, TN
04.2020 - 09.2023
- Developed and implemented sales strategies to increase market share.
- Managed daily operations of sales department, including supervision of staff members.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Created and maintained sales environment to support business objectives.
- Analyzed business and sales targets using critical problem-solving skills.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
Sales Representative
Metro by T-Mobile
Houston, TX
04.2016 - 09.2019
- Analyzed customer feedback to improve products and services.
- Negotiated pricing contracts with customers to maximize profits.
- Attended industry events such as conferences, seminars.
- Reviewed monthly performance against targets set by management team.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Created successful strategies to develop and expand customer sales.
Education
High School Diploma -
Nathan Hale Highschool
West Allis, WISkills
- Customer Complaint Resolution
- Customer Correspondence
- Upselling And maximizing sales
- Negotiation Tactics
- Relationship Management
- Strategy implementation
- excellent communication skills
- team player
- quick learner
- Time Management
Affiliations
- internship at Coca cola
- above average score in IELTS
Languages
English
Full Professional
Spanish
Limited
Urdu
Full Professional
Bengali
Full Professional
References
References available upon request.
Timeline
Customer Service Representative
pine cigars llc
02.2024 - Current
Sales Manager
Metro by T-Mobile
04.2020 - 09.2023
Sales Representative
Metro by T-Mobile
04.2016 - 09.2019
High School Diploma -
Nathan Hale Highschool
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