HARIVIGNESH SELVAKUMAR
Madurai
Summary
Specialist with over 7 years of IT experience, proficient in managing high-end application installations and troubleshooting. Demonstrates strong capabilities in internet access management and application troubleshooting, ensuring adherence to service level agreements. Adept at enhancing system functionality and user satisfaction, aiming to leverage technical expertise and innovative solutions to contribute to the growth and efficiency of the organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Specialist
HCL TECH Madurai
12.2019 - Current
- Working in Service now ticketing tool for tracking all the problems related to Server and desktop resolving the same within the SLA period
- Providing the shared mailbox, share drive and DL link access
- Installing & Troubleshooting BD Proprietary software’s (about 100+)
- Installing and configuring high end applications like Groove and Share Point workspace
- Installing and troubleshooting various applications like MS Office, Outlook, Lotus notes, Citrix, VM Ware and SQL etc
- Attending the Calls requests on the priority basis through Service Now ticketing tool
- Installing and Configuring VPN client software, like Cisco VPN and Global protect VPN
- Managing User on Good Mobile Messaging Server and Print Plus servers
- Installing and troubleshooting the Symantec antivirus
- Installing and troubleshooting the Durva Backup / PC Agent
- Proving the remote desktop connection and admin access for client system
- Providing the file permission and internet access depends on the project related works on client system
- Security patches updates monitoring and troubleshooting for client machines with SCCM Client
- Adequate knowledge on 0365 office & office 2019
future focus InfoTech
07.2017 - 08.2018
EYGSS (Ernst & Young - Global Shared Services) on the payroll of Value Point System
01.2017 - 06.2017
desktop support engineer
Skypro Technologies
03.2016 - 01.2017
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Root Cause Analysis
- Audit reporting
- Process Improvement
Higher Education Qualification
B.E(ECE) Anna university (Chennai) 2015 passed out with CPGA 6.73 %
Personal Information
- Father's Name: V. Selvakumar
- Date of Birth: 06/03/94
Certification
- [Area of certification] Exam AZ-900: Microsoft Azure Fundamentals. : Has basis knowledge on Azure management Tools , Azure AD , Azure Authentication , Azure Vnet peering etc.
Timeline
Specialist
HCL TECH Madurai
12.2019 - Current
future focus InfoTech
07.2017 - 08.2018
EYGSS (Ernst & Young - Global Shared Services) on the payroll of Value Point System
01.2017 - 06.2017
desktop support engineer
Skypro Technologies
03.2016 - 01.2017