Harlan Kettinger
Euless,TX
Summary
Dependable Crew Member successful at providing fast and high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
Delivery Driver
Uber Eats
09.2023 - 11.2023
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Navigated efficiently through various routes for timely food deliveries.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
- Increased repeat business by providing friendly and professional service to customers.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
Server, Delivery Driver, and Dishwasher
Cafe Sicilia/ Cooper 2 LLC
08.2021 - 12.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
High School Diploma -
Lawrence D. Bell High School
Hurst, TX05.2020
Skills
- Commercial driving
- Quality Assurance
- Safe Food Handling
- Efficient nature
- Equipment Operation
- Chemical Handling
- Orientation and training
- Food assembly
- Quality Control
Timeline
Delivery Driver
Uber Eats
09.2023 - 11.2023
Server, Delivery Driver, and Dishwasher
Cafe Sicilia/ Cooper 2 LLC
08.2021 - 12.2022
High School Diploma -
Lawrence D. Bell High School
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