Harlan Stearn

Demonstrated and sold healthier non-stick cookware in Costco's, Sam's Clubs and fairs throughout the United States and Canada.

• Consistently met or exceeded demonstration goals while maintaining high levels of professionalism and enthusiasm.
• Utilized strong communication skills to convey complex product information clearly and concisely to a diverse range of customers.
• Arranged demonstration areas to be appealing to attract attention of prospective customers.

Served progressive Californian cuisine in a chef/owner restaurant.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Cultivated warm relationships with regular customers.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Signed up and conducted fundraisers for schools, groups and organizations.

• Interacted well with customers to build connections and nurture relationships.
• Organized successful community events promoting the franchise''s brand to drive increased awareness and customer engagement.
• Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.

Nationally regarded New American restaurant.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Cultivated warm relationships with regular customers.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Busy Northern Italian restaurant.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Cultivated warm relationships with regular customers.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Highly rated and acclaimed Californian restaurants.

• Motivated staff to perform at peak efficiency and quality.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Quintessential New American Californian restaurant.

• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.