Harlee Clancy
Toms River
Summary
Dynamic professional with a strong work ethic and proven leadership as a Residential Manager. Expert in medication administration and compassionate caregiving, enhancing resident satisfaction through individualized care plans and effective communication. Recognized for fostering a supportive environment and implementing training programs that improved operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Spring Lake Manor
Spring Lake, NJ
08.2025 - Current
- Delivered exceptional service during events, ensuring guest satisfaction and timely service.
- Assisted in set-up and breakdown of banquet spaces, maintaining cleanliness and organization.
- Collaborated with kitchen staff to synchronize food service and presentation of dishes.
- Adapted quickly to changing demands during high-pressure events, demonstrating flexibility and problem-solving skills.
- Ensured compliance with health and safety standards throughout service operations.
- Trained new hires on service procedures, fostering a team-oriented environment.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Residential Manager
Allies Incorporated Hamilton NJ
Brick, NJ
03.2021 - 01.2026
- Oversaw daily operations of residential facilities, ensuring compliance with safety regulations and quality standards.
- Coordinated staff schedules to optimize coverage and enhance service delivery for residents.
- Implemented training programs for new employees, improving onboarding experience and operational efficiency.
- Developed individualized care plans in collaboration with multidisciplinary teams to meet resident needs effectively.
- Monitored resident progress and well-being, adjusting care strategies to maximize outcomes.
- Facilitated communication between residents, families, and support staff to foster a supportive community environment.
- Evaluated program effectiveness through regular assessments, driving continuous improvement initiatives across services offered.
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
- Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
- Implemented individualized care plans for each resident, resulting in improved overall well-being and personal growth.
- Continuously sought opportunities to improve the overall quality of life within the facility by staying informed on industry trends and best practices in residential care management.
- Fostered a positive work environment by consistently recognizing staff achievements and offering constructive feedback as needed.
- Facilitated smooth transitions when admitting new residents into the facility by working closely with their families during this challenging period of adjustment.
- Conducted property move-ins, move-outs and walk-through
- Assisted individuals with daily living activities, promoting independence and enhancing quality of life.
- Developed personalized care plans in collaboration with healthcare professionals to address client needs.
- Implemented recreational activities to promote socialization and engagement among clients.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Transported clients to medical and dental appointments to provide support.
Education
High School Diploma -
Wall Township Highschool
Wall, NJSkills
- Strong work ethic
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Medication administration
- Behavioral management
Certification
CPR certification
Crisis Management certification
Timeline
Server
Spring Lake Manor
08.2025 - Current
Residential Manager
Allies Incorporated Hamilton NJ
03.2021 - 01.2026
High School Diploma -
Wall Township Highschool