Harlee McShan

• Utilized CRM software to track customer interactions efficiently, ensuring accurate records were maintained for future reference.
• Participated in weekly team meetings, contributing valuable insights towards achieving collective goals and objectives.
• Developed personalized scripts for various product offerings, improving the effectiveness of sales presentations.
• Improved cross-selling opportunities by identifying complementary products or services suitable for each customer''s unique situation.
• Consistently met or surpassed daily call quotas by prioritizing tasks effectively throughout the workday.
• Increased customer satisfaction by addressing and resolving phone inquiries promptly and professionally.
• Completed daily and weekly sales reporting using assigned tools.

Selling Boots and western wear between two different locations, on days off or after a shift.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Participated in periodic inventory counts to maintain accurate stock levels.