Harley C. Hardy
Jennings,LA
Summary
Experienced Shift Supervisor skilled in team collaboration, inventory management, and customer service excellence. Proven ability to implement safety standards and streamline workflows to meet operational demands effectively. Dedicated to enhancing team performance and delivering superior service.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee Company
Jennings, USA
01.2024 - Current
- Guided new staff in mastering customer service protocols and efficient operations.
- Resolved customer complaints, leading to increased customer satisfaction.
- Enhanced daily operations through effective team collaboration, resulting in smoother workflow.
- Managed inventory levels to ensure timely restocking and consistent product availability.
- Implemented health and safety protocols to maintain cleanliness and safety.
Exterior door Manufacture
Masonite Door Company
Lake Charles, USA
02.2022 - 09.2022
- Assembled door components using hand tools and power equipment to meet production timelines.
- Developed strategies that enhanced efficiency across production cycle.
- Trained new employees on machine operation and safety protocols to ensure compliance and operational readiness.
- Maintained clean, organized work areas to promote safety and support efficient workflows.
- Inspected finished products to ensure quality standards were met consistently.
Online Personal Shopper
Walmart, Inc.
Ruston, USA
09.2018 - 08.2020
- Guided customers through website features, improving their shopping experience.
- Provided quick, accurate service to fulfill customer needs under tight deadlines.
- Trained new team members on best practices for online customer service interactions.
- Collaborated with marketing teams to promote featured products effectively.
- Utilized online platforms to track inventory and manage product selections.
- Built strong relationships with grocery store personnel through consistent professionalism and friendliness.
Demolition Laborer
Cissy’s Flooring and More
Ruston, USA
09.2017 - 03.2018
- Operated heavy machinery for demolition tasks and site preparation, ensuring safe and efficient site readiness.
- Assisted in loading and unloading construction debris from job sites, contributing to timely project completion.
- Cleared obstacles from job sites to facilitate safe access for workers and equipment. and marked hazardous areas to prepare job sites, enhancing safety and operational efficiency.
- Removed flooring materials efficiently and safely during renovation projects.
- Operated various hand and power tools including jackhammers, saws, drills, wrenches.
- Followed safety protocols to maintain a secure work environment.
- Maintained tools and equipment to ensure readiness for daily tasks.
- Adhered to project timelines while managing multiple responsibilities on-site.
Education
Bachelor of Science - Physics
University of Louisiana At Lafayette
Lafayette, LA12-2026
Bachelor of Science - Animal Science, Physics
Louisiana Tech University
Ruston, LA01.2020
High school or equivalent -
Sulphur High School
Sulphur, LA01.2014
Skills
- Customer service excellence
- Inventory control
- Team collaboration
- Safety protocols implementation
- Workflow optimization
References
Available upon request.
Research And Competition
- Competitor, NASA Hybrid Observatory for Exoplanets Starshade Challenge, 2024, Third Place in Nationwide Competition among Universities, Creation of idea, project planning, design and modeling of space structures to shield bright starlight from obstructing telescope views of distant planets. Chief presenter of project to university Physics Department then NASA.
- Research Intern, University of Hawaii – UH Institute for Astronomy, 2023, Jeffrey H. Kuhn, PhD, Project plotting of individual star light to determine presence of exoplanets.
- Research on Spectroscopy in Ferromagnetism
Timeline
Shift Supervisor
Starbucks Coffee Company
01.2024 - Current
Exterior door Manufacture
Masonite Door Company
02.2022 - 09.2022
Online Personal Shopper
Walmart, Inc.
09.2018 - 08.2020
Demolition Laborer
Cissy’s Flooring and More
09.2017 - 03.2018
Bachelor of Science - Physics
University of Louisiana At Lafayette
Bachelor of Science - Animal Science, Physics
Louisiana Tech University
High school or equivalent -
Sulphur High School