Harley Perkins
Ocala,FL
Summary
Dynamic small business owner with a proven track record in customer relations and operations management at Lawn Apostle LLC. Successfully enhanced client satisfaction through strategic planning and exceptional service, fostering strong relationships that led to repeat business. Skilled in project management and financial planning, ensuring efficient business processes and sustainable growth.
Overview
14
14
years of professional experience
Work History
Owner
Lawn Apostle LLC
12.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Pool Technician
America Swimming Pools
09.2020 - 03.2023
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
Pool Technician
Trident Pools
03.2019 - 06.2020
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
Tile Setter
Teal Tile
01.2017 - 02.2019
- Used power wet saws and tile cutters to cut tiles to specifications for projects.
- Maintained a safe work environment through proper use of tools, equipment, and adherence to safety protocols.
- Reviewed blueprints and specifications to determine labor and materials that would be required to complete tiling project.
- Prepared surfaces for tiling using appropriate materials such as cement board or waterproof membrane to ensure long-lasting installations.
Apprentice
A Quality Pool Services
03.2011 - 09.2016
- Acquired trade knowledge by collaborating with seasoned specialists.
- Displayed proactive learning attitude by consistently asking pertinent questions.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
Education
North Marion Highschool
03.2010
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Client service
- Operations management
- Business management
- Business planning
- Strategic planning
- Marketing
- Financial management
- Business development
- Business launch
Timeline
Owner
Lawn Apostle LLC
12.2023 - Current
Pool Technician
America Swimming Pools
09.2020 - 03.2023
Pool Technician
Trident Pools
03.2019 - 06.2020
Tile Setter
Teal Tile
01.2017 - 02.2019
Apprentice
A Quality Pool Services
03.2011 - 09.2016
North Marion Highschool
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