Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Server
Harley Rothmeyer

Harley Rothmeyer

Castle Rock,CO

Summary

Dynamic professional with a proven track record in guest engagement and performance improvement, notably at Game Train USA. Skilled in supply restocking and effective customer upselling, I excel in creating memorable customer experiences. Demonstrated ability to train servers and improve operational efficiency, enhancing customer satisfaction and retention. Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

7
7
years of professional experience

Work History

Server

Game Train USA
09.2023 - Current
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and clean and organize bar.
  • Worked with POS system to place orders and take inventory.

Front Desk Manager

Woodhouse Day Spa
06.2023 - 08.2023
  • Resolved guest complaints by addressing issues promptly.
  • Managed front desk maintenance of client records.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Retail Associate

Spirit Halloween Store
09.2022 - 11.2022
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Certified Nursing Assistant

Comfort Keepers Home Care
12.2020 - 11.2021
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Youth Pottery Teacher

Castle Rock Recreation Center
06.2019 - 10.2022
  • Developed and implemented classroom routines to address varying student needs.
  • Adapted teaching methods and materials to meet students' varying needs.
  • Demonstrated techniques to help students better understand lessons.
  • Inspired students and assisted in developing creativity and self-expression through various art forms.
  • Created engaging lesson plans for students grades kindergarten through 12th.

Front Desk Manager

Miller Activity Complex
03.2018 - 09.2022
  • Oversaw front desk operations including staff productivity, and operational efficiency.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Attended staff meetings and brought issues to attention of upper management.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Caregiver

Hospice
08.2017 - 10.2017
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Education

High School Diploma -

Highlands Ranch High School
Highlands Ranch, CO
05-2017

Skills

  • Supply Restocking
  • Beverage Preparation
  • Guest Engagement
  • Performance Improvement
  • Effective customer upselling
  • Menu item recommendation
  • Cash Handling
  • Food safety practices
  • Server training
  • Menu Memorization

Certification

  • CNA - Certified Nurse Assistant 2020-2026
  • CPR Certified 2017-2025
  • First Aid 2020-2025

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Server

Game Train USA
09.2023 - Current

Front Desk Manager

Woodhouse Day Spa
06.2023 - 08.2023

Retail Associate

Spirit Halloween Store
09.2022 - 11.2022

Certified Nursing Assistant

Comfort Keepers Home Care
12.2020 - 11.2021

Youth Pottery Teacher

Castle Rock Recreation Center
06.2019 - 10.2022

Front Desk Manager

Miller Activity Complex
03.2018 - 09.2022

Caregiver

Hospice
08.2017 - 10.2017

High School Diploma -

Highlands Ranch High School

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Harley Rothmeyer