Harley Showe
Palm Bay,FLORIDA
Summary
Dynamic professional with a proven track record at HydroChemPSC, excelling in troubleshooting and client relations. Skilled in Microsoft Office and exceptional communication, I have consistently enhanced customer satisfaction and identified upsell opportunities, driving organizational growth and fostering long-lasting client relationships through tailored solutions.
Overview
8
8
years of professional experience
Work History
Sales Associate
Best Buy
Melbourne
03.2020 - 09.2021
- Addressed client needs for personal and business matters.
- Arranged service setups tailored to customer requirements.
- Arranged for the repair of customer devices by liaising with outside parties.
- Provided effective solutions for client challenges.
Sales Manager
Rack Rooms Shoe Store
Melbourne, FL
11.2021 - 06.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Experienced in handling tasks with Microsoft Office.
Traveling Technician
HydroChemPSC Industrial Services
Canal Fulton, OH
01.2017 - 03.2018
- Reduced downtime for customers through efficient troubleshooting and repair of hardware, software, and network issues.
- Leveraged cross-functional collaboration skills by working closely with sales representatives to identify potential upsell opportunities based on client needs analysis results.
- Delivered exceptional customer service by providing clear explanations of technical issues and proposed solutions in easily understandable terms.
- Exceeded customer expectations by going above and beyond in providing personalized solutions tailored to their specific needs.
Vacation Specialist
Hilton Grand Vacations
Melbourne, FL
08.2024 - 02.2025
- Streamlined booking processes for improved efficiency and reduced errors in reservation management.
- Enhanced guest satisfaction by providing personalized vacation planning services and recommendations.
- Maintained detailed client records in CRM systems ensuring all relevant information was readily available for future reference or followup.
- Resolved customer complaints or issues promptly while maintaining a professional demeanor, leading to increased customer retention rates.
Education
Diploma - Facilities Maintenance
Salem High School
Salem, OH04.2016
Skills
- Microsoft Office
- Organizational growth
- Exceptional communication
- Sales proficiency
- Client relationship building
- Retail sales
- High volume environments
- Regulations and compliance
- Dispatch
Timeline
Vacation Specialist
Hilton Grand Vacations
08.2024 - 02.2025
Sales Manager
Rack Rooms Shoe Store
11.2021 - 06.2024
Sales Associate
Best Buy
03.2020 - 09.2021
Traveling Technician
HydroChemPSC Industrial Services
01.2017 - 03.2018
Diploma - Facilities Maintenance
Salem High School