Summary
Overview
Work History
Education
Skills
Timeline
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Harlie Brandenburg

Bethel,Ohio

Summary

Versatile professional with a proven track record at Kramer-Myer Insurance, excelling in customer service and Microsoft Excel. Demonstrated ability to manage high-stress situations and resolve conflicts, enhancing customer loyalty. Skilled in relationship building and data entry, achieving efficient problem resolution and process optimization.

Experienced with high-level administrative support, ensuring seamless daily operations for executives. Utilizes advanced organizational skills and meticulous attention to detail to manage schedules, travel arrangements, and correspondence. Track record of leveraging strong interpersonal skills and discretion to build trust and maintain confidentiality.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Kramer-Myer Insurance
09.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Lead Daycare Teacher

The Treehouse Learning Club
03.2021 - 09.2023
  • Developed positive relationships with parents, resulting in increased parental involvement and support for their child''s education.
  • Implemented progress monitoring systems to track individual student growth, enabling targeted support and interventions as needed.
  • Provided a safe and nurturing environment for students, fostering a sense of belonging and promoting social-emotional development.
  • Established clear expectations for behavior and managed classroom effectively, resulting in a well-disciplined learning environment.
  • Enhanced student comprehension by incorporating visual aids and hands-on activities into daily lessons.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.

Cook

Fatboys Dream Floating Restraunt
06.2017 - 10.2020
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Education

High School Diploma -

Felicity-Franklin High School
Felicity, OH
05-2020

Skills

  • Customer service

  • Active listening

  • Critical thinking

  • Data entry

  • Customer relations

  • Relationship building

  • Computer proficiency

  • Microsoft Excel

  • Payment processing

  • Microsoft outlook

  • Scheduling

  • Follow-up skills

Timeline

Customer Service Representative

Kramer-Myer Insurance
09.2023 - Current

Lead Daycare Teacher

The Treehouse Learning Club
03.2021 - 09.2023

Cook

Fatboys Dream Floating Restraunt
06.2017 - 10.2020

High School Diploma -

Felicity-Franklin High School

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Harlie Brandenburg