Harlie Hawkins
Richmond,Virginia
Summary
Outgoing and motivated food service professional with over a years worth of experience in fast-paced environments. Known for delivering top-notch customer service and fostering a positive, energetic team atmosphere. My strong adaptability and uplifting attitude help motivate coworkers to perform at their best, ensuring a collaborative and efficient work environment. Dedicated to providing excellent service and creating memorable dining experiences for guests.
Overview
5
5
years of professional experience
Work History
Server
Riptide's Seafood Restaurant
08.2023 - Current
- Demonstrated strong multitasking and social skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with a variety of POS systems to place orders, manage bills, and handle complimentary items.
- Displayed consistent willingness to demonstrate leadership while collaborating with team members during busy shifts, for efficient workflow and excellent guest experiences.
- I have been a Server, Food Runner, and Hostess at this establishment.
Host
Casa Del Barco
06.2023 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Family Nanny
Care.com Inc
06.2022 - 08.2022
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Supported daily routines, learning experiences, and engaging activities
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
Sales Representative
Cutco Cutlery
05.2020 - 08.2020
- Conducted in-home and online product demonstrations, achieving consistent sales growth and customer satisfaction.
- Developed strong relationships with clients, offering tailored product recommendations and top-tier service.
- Utilized deep product knowledge to educate customers and drive repeat business and referrals.
- Regularly recognized for exceeding sales targets and delivering exceptional customer experiences.
Education
Bachelor of Science - Business Administration
Virginia Commonwealth University
Richmond, VA12-2025
No Degree - Business Administration
Colorado State University
Fort Collins, CO12-2023
No Degree -
University of Mississippi
University, MS05-2023
High School Diploma -
St. Catherine's School
Richmond, VA05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Eloquent and articulate communicator
- Cash handling
- Guest engagement
- Exceptional adaptability skills and open-mindedness traits
- Creative problem solving
- Sales expertise and techniques
- Values guest engagement
Timeline
Server
Riptide's Seafood Restaurant
08.2023 - Current
Host
Casa Del Barco
06.2023 - 08.2023
Family Nanny
Care.com Inc
06.2022 - 08.2022
Sales Representative
Cutco Cutlery
05.2020 - 08.2020
Bachelor of Science - Business Administration
Virginia Commonwealth University
No Degree - Business Administration
Colorado State University
No Degree -
University of Mississippi
High School Diploma -
St. Catherine's School
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