Harlin Debien
DeSoto,TX
Summary
Resourceful Service Center Manager with four years of experience. Dedicated to long-term goals and day-to-day streamlining. Adept at cutting costs and following budgets without sacrificing amazing customer service and employee performance standards.
Overview
4
4
years of professional experience
Work History
Service Center Manager
Valvoline Instant Oil Change
04.2023 - Current
- Improved customer satisfaction by implementing efficient service center processes and procedures.
- Reduced wait times for customers through streamlining scheduling and staff allocation.
- Enhanced team performance by providing regular training and development opportunities.
- Increased revenue with targeted marketing strategies to attract new clients.
- Managed budgets and resources effectively, ensuring profitability of the service center.
Service Center Manager
Valvoline Instant Oil Change
11.2019 - 04.2023
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Optimized workflows by identifying bottlenecks in existing processes, then implementing improvements as needed.
- Successfully launched new services or products within the center by coordinating efforts across multiple departments effectively.
Education
Bachelor of Science - Business
Phoenix University
12400 Coit Rd, Dallas, Tx 7524301.2028
High School Diploma -
Coahoma High School
Coahoma, TX05.2019
Skills
- Safety Trained
- Staff Training
- Payroll
- Inventory Control
- Team Leadership
- Time Management
- Conflict Resolution
Accomplishments
- Market Representative since Aug. 2021
- Received multiple awards for financial performance
Market Representative
I represent a market of over 50+ stores. We have monthly meetings to discuss safety and process improvements. My service center is also a pilot for testing new tools and equipment for the market because of this.
Timeline
Service Center Manager
Valvoline Instant Oil Change
04.2023 - Current
Service Center Manager
Valvoline Instant Oil Change
11.2019 - 04.2023
Bachelor of Science - Business
Phoenix University
High School Diploma -
Coahoma High School
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