Harly Castro
St. Cloud,FL
Summary
At Mantra Protein House, I excelled as a Customer Service Representative, mastering CRM software and complaint resolution. My proactive approach streamlined service processes and supported sales growth, showcasing my ability to maintain professionalism under pressure and foster strong customer relationships.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Mantra Protein House
Kissimmee, FL
04.2024 - 12.2024
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Prevented key account losses by researching discrepancies and correcting problems.
- Implemented innovative methods for streamlining the customer service process.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Education
High School Diploma -
Tohopekaliga High School
Kissimmee05-2022
Skills
- Account updating
- Complaint resolution
- Scheduling
- CRM software proficiency
- Customer relationship management (CRM)
- Strategic sales
Timeline
Customer Service Representative
Mantra Protein House
04.2024 - 12.2024
High School Diploma -
Tohopekaliga High School
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