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Harmoni Branson
Homewood,IL
Summary
Dedicated server with strong multitasking and exceptional customer service skills. Known for resolving complaints effectively and training new team members. Committed to enhancing guest engagement and maintaining high hygiene standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Red Lobster
2022.06 - Current
- Trained new team members on service protocols and menu knowledge.
- Resolved customer complaints promptly, maintaining satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely order delivery and quality standards.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Online Grocery Associate
Walmart
2024.11 - 2025.05
- Streamlined online order fulfillment processes to enhance efficiency.
- Ensured accurate selection and packaging of grocery items for customer satisfaction.
Inbound Stower
Amazon
2024.11 - 2025.02
- Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
- Conducted quality checks on received items, ensuring compliance with company standards.
Education
High School Diploma -
Rich Township
Olympia Fields, ILMedical Assistant -
Medical Career Academy
Highland, IN08.2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Outgoing personality
- Cleanliness and hygiene
- Strong multitasking
Certification
- Medical Assistant Training - 2025
Timeline
Online Grocery Associate
Walmart
2024.11 - 2025.05
Inbound Stower
Amazon
2024.11 - 2025.02
Server
Red Lobster
2022.06 - Current
High School Diploma -
Rich Township
Medical Assistant -
Medical Career Academy