Harmonie Brown

• Safeguarded PHI in accordance with HIPAA regulations
• Conducted internal reviews of patient documentation for accuracy and compliance
• Managed confidential insurance and medical data across electronic systems
• Responded to patient inquiries involving protected health information

Responsibilities

• Serve as primary point of contact for patients regarding prescriptions, insurance issues, and service inquiries.
• Collect, verify, and update patient demographic and insurance information in pharmacy systems.
• Coordinate with insurance providers to resolve billing discrepancies and prior authorization issues.
• Perform accurate data entry of patient profiles, prescriptions, and billing information.
• Monitor prescription refill requests and communicate updates to patients in a timely manner.
• Train and supervise pharmacy technicians on intake procedures, compliance standards, and workflow processes.
• Ensure compliance with state and federal healthcare regulations, including HIPAA.
• Manage daily operations, staffing, and workflow in a high-volume pharmacy environment.

Responsibilties

• Assisted community members with program enrollment and registration processes.
• Collected participant information and maintained accurate records.
• Responded to public inquiries and provided detailed program information.
• Collaborated with multiple departments to coordinate events and services.
• Provided leadership and support to staff and program participants.