Dynamic professional with strong customer service skills. Proven ability to manage high-pressure situations and enhance guest experiences through effective time management and multitasking.
Overview
4
4
years of professional experience
Work History
Host
Guy Fieri
Cherokee, NC
09.2025 - 05.2026
Managed customer seating efficiently during peak hours to enhance guest experience.
Collaborated with kitchen staff to ensure timely food delivery and service accuracy.
Trained new hosts on best practices for guest interaction and restaurant operations.
Implemented reservation system improvements to streamline guest flow and reduce wait times.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Developed strategies to resolve customer complaints promptly, enhancing overall satisfaction levels.
In Home Healthcare DSP
Inclusion Beyond Boundaries
Youngstown, OH
05.2025 - 08.2025
Supported individuals with disabilities in daily living activities, promoting independence and inclusion.
Facilitated communication between clients and support staff to enhance service delivery.
Assisted in developing personalized care plans tailored to individual needs and preferences.
Implemented recreational activities to improve clients' social skills and engagement.
Assistant Manager
SUBWAY®Restaurants
Youngstown, OH
03.2023 - 05.2025
Supervised daily operations to ensure compliance with health and safety standards.
Trained and mentored new staff on customer service protocols and food preparation procedures.
Developed schedules to optimize team efficiency during peak hours.
Analyzed inventory levels and implemented effective stock management practices.