Summary
Overview
Work History
Education
Skills
Timeline
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Harmonie Dunham

Youngstown,OH

Summary

Dynamic professional with strong customer service skills. Proven ability to manage high-pressure situations and enhance guest experiences through effective time management and multitasking.

Overview

4
4
years of professional experience

Work History

Host

Guy Fieri
Cherokee, NC
09.2025 - 05.2026
  • Managed customer seating efficiently during peak hours to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely food delivery and service accuracy.
  • Trained new hosts on best practices for guest interaction and restaurant operations.
  • Implemented reservation system improvements to streamline guest flow and reduce wait times.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Developed strategies to resolve customer complaints promptly, enhancing overall satisfaction levels.

In Home Healthcare DSP

Inclusion Beyond Boundaries
Youngstown, OH
05.2025 - 08.2025
  • Supported individuals with disabilities in daily living activities, promoting independence and inclusion.
  • Facilitated communication between clients and support staff to enhance service delivery.
  • Assisted in developing personalized care plans tailored to individual needs and preferences.
  • Implemented recreational activities to improve clients' social skills and engagement.

Assistant Manager

SUBWAY®Restaurants
Youngstown, OH
03.2023 - 05.2025
  • Supervised daily operations to ensure compliance with health and safety standards.
  • Trained and mentored new staff on customer service protocols and food preparation procedures.
  • Developed schedules to optimize team efficiency during peak hours.
  • Analyzed inventory levels and implemented effective stock management practices.
  • Resolved customer complaints swiftly, improving overall satisfaction ratings.

Closing Manager

SUBWAY®Restaurants
Cameron, NC
01.2022 - 03.2023
  • Managed closing procedures to ensure accurate cash handling and inventory reconciliation.
  • Trained team members on operational standards and closing protocols to enhance efficiency.
  • Coordinated daily closing tasks, ensuring timely completion of all responsibilities.
  • Implemented improved processes for team communication during shifts to minimize errors.

Camp Counselor

YMCA
Cameron, NC
05.2022 - 08.2022
  • Supervised daily activities for campers, ensuring a safe and engaging environment.
  • Facilitated recreational games and team-building exercises to promote social skills among participants.
  • Assisted in implementing age-appropriate programs tailored to camper needs and interests.
  • Maintained cleanliness and organization of camp facilities, promoting a healthy space for all attendees.

Education

Bachelor of Science - Political Science And English

Western Carolina University
Cullowhee, NC
05-2027

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management

Timeline

Host

Guy Fieri
09.2025 - 05.2026

In Home Healthcare DSP

Inclusion Beyond Boundaries
05.2025 - 08.2025

Assistant Manager

SUBWAY®Restaurants
03.2023 - 05.2025

Camp Counselor

YMCA
05.2022 - 08.2022

Closing Manager

SUBWAY®Restaurants
01.2022 - 03.2023

Bachelor of Science - Political Science And English

Western Carolina University