Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harmonie Samders

Orlando

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience
2015
2015
years of post-secondary education

Work History

Customer Service Representative

Spectrum
Orlando
08.2020 - 06.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved customer complaints promptly and efficiently.
  • Developed positive relationships with customers through friendly interactions.
  • Identified opportunities for upselling additional products or services based on customer needs.

Customer Service Representative

CVS Pharmacy
Orlando
06.2019 - 06.2020
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Implemented innovative methods for streamlining the customer service process.
  • Provided accurate information about products and services to customers.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

Acceleration Academy High School
Orlando , FL

Skills

  • Customer service
  • Data analysis
  • Product knowledge
  • Customer feedback
  • Process improvement
  • Upselling techniques
  • Record keeping
  • Effective communication
  • Relationship building
  • Time management
  • Problem solving
  • Call center experience
  • Inbound and outbound calling
  • Active listening

Timeline

Customer Service Representative

Spectrum
08.2020 - 06.2024

Customer Service Representative

CVS Pharmacy
06.2019 - 06.2020

Acceleration Academy High School
Harmonie Samders