Harmony Carter
Puyallup,WA
Summary
Dynamic and resourceful professional with a proven track record excelling in customer service and accuracy.
I possess a keen attention to detail and critical thinking skills; I consistently enhanced customer satisfaction and order fulfillment efficiency. Recognized for my upbeat attitude and ability to adapt strategies for optimal outcomes in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Online Personal Shopper
Safeway
05.2024 - Current
- Placing completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintains high satisfaction ratings by completing orders quickly and making good selections for customers.
- Works productively with customers to meet order requirements and service expectations.
- Tracks substitutions and informs customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helps customers locate products and check store system for merchandise at other sites.
- Consistently meets deadlines and quality goals for accuracy and timeliness.
Clerk
TriCom Technical Services
01.2020 - 01.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Continuing Education Coordinator
Pierce College
01.2013 - 01.2014
- Consistently provided exceptional customer service by addressing inquiries professionally and resolving issues efficiently.
- Increased office productivity by maintaining inventory of essential supplies and placing orders when needed.
- Assisted in event planning efforts for company meetings, conferences, and celebrations, ensuring successful outcomes.
- Contributed to a welcoming office environment through consistent upkeep of reception area cleanliness and organization.
- Collaborated with team members on various projects, fostering a cohesive office atmosphere.
- Answered phone promptly and directed incoming calls to correct offices.
- Contributed and assisted design of quarterly class schedules, news letters and mailed them out.
- Prepared classroom rosters, packets, attendance sheets, parking permits, and certificates for both teachers and students.
- Updated and maintained customer information.
College Tutor
Pierce College
01.2012 - 01.2013
- Monitored overall student performance data trends, utilizing the information to adjust tutoring strategies accordingly for optimal outcomes.
- Increased student retention rates by providing ongoing support and resources for academic success.
- Addressed specific learning gaps by creating customized lesson plans targeting areas needing improvement.
- Evaluated student progress through regular assessments, identifying areas for growth and implementing necessary adjustments to tutoring approach.
- Taught as a "Jack of all Trades" tutor, able to teach on a variety of subjects including Biology, Microbiology, Psychology, Organic Chemistry, Microbiology, Intercultural Communications, and English
Education
Nursing Studies - Nursing
Pierce College
PuyallupGED -
Pierce College
Puyallup, WA01-2011
Skills
- Patience and Empathy
- Customer Service Expertise
- Sales Experience
- Highly Resourceful
- Critical Thinking Skills
- Understanding
- Keen Attention to Detail
- Problem Solver
- Upbeat and Outgoing Attitude
Timeline
Online Personal Shopper
Safeway
05.2024 - Current
Clerk
TriCom Technical Services
01.2020 - 01.2023
Continuing Education Coordinator
Pierce College
01.2013 - 01.2014
College Tutor
Pierce College
01.2012 - 01.2013
Nursing Studies - Nursing
Pierce College
GED -
Pierce College
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