Harmony McCroskey
Flower Mound,TX
Summary
Upbeat with outstanding coordination and memorization skills. 5-year background of creating regular customers and boosting establishment reputation through delivery of unmatched service. Efficient Cocktail Waitress bringing years of exceptional performance in serving roles. Eager to fulfill a Beverage Cart Attendant opportunity with ambition, flexibility, and engaging personality.
Overview
6
6
years of professional experience
2
2
Certification
Work History
Server/Bartender
Walk On's Sports Bistreaux
Tyler, TX
01.2018 - 11.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Checked identification for minimum age for sale of alcoholic beverages.
Sales Associate
Forever 21
Tyler, TX
02.2017 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
Shot Girl
Electric Cowboy
Longview, TX
04.2017 - 08.2017
- Worked flexible hours; night, weekend, and holiday shifts.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Server
Pietro's
Marshall, TX
01.2016 - 01.2017
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
No Degree - Nursing
Tyler Junior College
Tyler, TXNo Degree - Nursing
Collin County Community College District
Plano, TXHigh School Diploma -
Gary High School
Gary City, TXSkills
- TABC Certified
- Food Handler's Certified
- Team Player
- High-Energy and Stamina
- Warm and Friendly
- Food and Beverage Service
- Wine and Liquor Service
- Point-of-Sale (POS) Software
- Specials Promotion and Upselling
Certification
- TABC
- Food Handler's
Timeline
Server/Bartender
Walk On's Sports Bistreaux
01.2018 - 11.2021
Shot Girl
Electric Cowboy
04.2017 - 08.2017
Sales Associate
Forever 21
02.2017 - 01.2018
Server
Pietro's
01.2016 - 01.2017
No Degree - Nursing
Tyler Junior College
No Degree - Nursing
Collin County Community College District
High School Diploma -
Gary High School