Ashlie Gonzalez
Carrollton,TX
Summary
Dependable Server successful providing 10+ years of fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
17
17
years of professional experience
Work History
Server/Bartender
BJ's Restaurant & Brewhouse
08.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Processed orders and sent to kitchen employees for preparation.
Host/Server/Bartender
Applebee's | Doherty Enterprises
09.2006 - 03.2020
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Master's degree - Human Resource Management
Montclair State University
Montclair, NJBachelor's degree - Technical Management
DeVry University
Downers Grove, ILSkills
- Bartending
- Host/Hostess
- Serving Experience
- Food Preparation
- Upselling
- Restaurant Experience
- Cash Handling
- POS
- Communication Skills
- Food Service
- Busser
- Microsoft Office
- Catering
- Certifications and Licenses
- TABC Certified
- Warm and Friendly
Additional Information
- Authorized to work in the US for any employer
Timeline
Server/Bartender
BJ's Restaurant & Brewhouse
08.2022 - Current
Host/Server/Bartender
Applebee's | Doherty Enterprises
09.2006 - 03.2020
Master's degree - Human Resource Management
Montclair State University
Bachelor's degree - Technical Management
DeVry University