Harmony Rowell
Nashville,TN
Summary
Experienced Front Office Supervisor with a strong background in office administration,
logistics, and sales. Proven ability to manage front office operations, streamline logistics
processes, and lead sales teams with a focus on efficiency and customer satisfaction.
Adaptable and solutions-focused, with a commitment to improving operational outcomes
and enhancing team performance.
Overview
6
6
years of professional experience
Work History
JW Marriott
Nashville, TN
01.2024 - Current
- Streamlined front office operations by introducing new policies and procedures, enhancing guest satisfaction and team efficiency.
- Responded promptly to inquiries from guests or potential customers via phone or email.
- Updated job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
- Supervised front office staff, including hiring and training new employees.
Logistics Specialist
National Guard
Gallatin, TN
02.2019 - Current
- Enhanced operational efficiencies by supporting the development and implementation of new logistics processes.
- Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics.
- Resolved any discrepancies related to product quality or quantity issues upon delivery.
- Performed regular audits of inventory levels at warehouses to ensure accuracy.
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
Human Resources Assistant
Davidson County Sheriff's Office
Nashville, TN
12.2022 - 02.2024
- Streamlined recruiting and hiring processes through effective coordination of phone screens, interviews, and reference checks, contributing to faster and more efficient hiring.
- Compiled reports related to personnel activities, such as attendance tracking, turnover rates, and disciplinary actions.
- Conducted exit interviews with departing employees to gather feedback about their experience with the organization.
- Assisted with the development of training programs for staff members.
Sales Lead
Apple
Franklin, TN
01.2022 - 12.2023
- Drove revenue growth by developing and executing a comprehensive sales strategy, fostering a goal-oriented team environment.
- Conducted regular meetings with sales staff to review goals and objectives.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
Education
Foreign Language -
Middle Tennessee State University
Murfreesboro, TN05-2026
High School Diploma -
Middle College High School
Nashville, TN05-2020
Skills
- Microsoft Office
- Leadership and Team Management
- Logistics Coordination
- Customer Service Excellence
- Conflict Resolution
- Inventory Management
- Data Entry
- Customer Service
Affiliations
- 12hrs/weekly of volunteer services at Youth Encouragement Services.
- Attended Forbes Travel Guide Training.
Timeline
JW Marriott
01.2024 - Current
Human Resources Assistant
Davidson County Sheriff's Office
12.2022 - 02.2024
Sales Lead
Apple
01.2022 - 12.2023
Logistics Specialist
National Guard
02.2019 - Current
Foreign Language -
Middle Tennessee State University
High School Diploma -
Middle College High School
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