Harmony Singh
Los Angeles,CA
Summary
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
10
10
years of professional experience
Work History
Customer Success Manager
FLOWER CO
12.2022 - Current
- Manage relationships with assigned customers to ensure their success with our products or services
- Monitor customer satisfaction and proactively address any issues or concerns
- Provide training, onboarding, and support to customers
- Analyze customer data and generate reports to inform strategic decisions
Sales Support Director
Humboldt Farms, Remote
07.2020 - 10.2022
- Monitored inventory levels and collaborated with vendors to meet needs
- Prepared communications, such as memos, emails, invoices, reports, and collection correspondence
- Matched purchase orders with invoices and recorded necessary information
- Developed solutions to sales challenges and maximized business opportunities
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams
- Achieved established KPIs for company, regional team, and individual performance through teamwork and focus on customers
Brand Activation Manager
Humboldt Farms
Los Angeles, CA
01.2019 - 01.2020
- Analyzed usage patterns to understand ways in which customers used company products and services
- Responsible for planning and organizing sampling events by working hand-in-hand with retail store managers and leaders up to 200 stores
- Helped create Standard Operating Procedures for better product development
- Managed full-cycle marketing and advertising strategies including estimating costs, managing resource allocation and adjusting event schedules to ensure success
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
Purchasing Manager
The Magenta Corporation
Los Angeles, CA
01.2014 - 01.2019
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations
- Dispensed purchase orders to suppliers with accurate pricing, deadlines and terms and conditions
- Built strong relationships with vendors to enhance cost offerings and accomplish favored customer status
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability
- Developed new store location from ground up by hiring and training efficient team.
Education
Bachelor's - Business
Western Governors University
Associate - Science (AS
Kaplan College
Skills
- CRM Software
- Strategic Planning
- Customer Relations
- Strategic Communications
- Sales Management
Additional Information
- Willing to relocate: Anywhere
Timeline
Customer Success Manager
FLOWER CO
12.2022 - Current
Sales Support Director
Humboldt Farms, Remote
07.2020 - 10.2022
Brand Activation Manager
Humboldt Farms
01.2019 - 01.2020
Purchasing Manager
The Magenta Corporation
01.2014 - 01.2019
Bachelor's - Business
Western Governors University
Associate - Science (AS
Kaplan College
Similar Profiles
Rowel PeraltaRowel Peralta
Messaging Agent at Avas flower company (E-commerce flower shop)Messaging Agent at Avas flower company (E-commerce flower shop)
Baljinder SinghBaljinder Singh
Agricultural Worker at Ss FlowerAgricultural Worker at Ss Flower
Freda DanielFreda Daniel
Occupational Therapist-PRN at Texas Health Presbyterian Hospital Flower MoundOccupational Therapist-PRN at Texas Health Presbyterian Hospital Flower Mound
Steve SobelSteve Sobel
VP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global GroupVP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global Group
IRIS LOPEZIRIS LOPEZ
Senior Improvement Coach at CORE DistrictsSenior Improvement Coach at CORE Districts