Harmony Sutton
Dallas
Summary
Dedicated server with a strong focus on exceptional customer service, team leadership, and problem-solving. Proven ability to train staff and enhance dining experiences.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Server
SER Steak and Spirits
Dallas
06.2023 - Current
- Trained new servers on menu knowledge and service standards.
- Mentored staff on handling difficult customer situations professionally.
- Provided exceptional service to high volume of daily customers.
Server
National Anthem
Dallas
10.2021 - 01.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and food pairings.
- Maintained cleanliness and organization of dining area during service shifts.
- Trained new servers on restaurant procedures and customer service standards.
Server
Brass Ram
Dallas
10.2022 - 04.2023
- Assisted guests with menu selections and food pairings.
- Managed guest inquiries and resolved issues efficiently and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Eddie V's Prime Seafood & Steaks
Dallas
04.2010 - 02.2022
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and food pairings.
- Managed guest inquiries and resolved issues efficiently and courteously.
- Informed customers of daily specials and signature menu items.
Education
Bachelor of Science - Nursing
The University of Texas At Arlington
Arlington, Texas, TX05-2027
Bachelor of Science - Biology
The University of Texas At Arlington
Arlington, Texas, TX05-2023
Skills
- Server training
- Wine service
- POS operation
- Suggestive selling
- Banquet coordination
- Exceptional customer service
- Memory retention
Certification
TABC
Timeline
Server
SER Steak and Spirits
06.2023 - Current
Server
Brass Ram
10.2022 - 04.2023
Server
National Anthem
10.2021 - 01.2024
Server
Eddie V's Prime Seafood & Steaks
04.2010 - 02.2022
Bachelor of Science - Nursing
The University of Texas At Arlington
Bachelor of Science - Biology
The University of Texas At Arlington