Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Harold Benton

Streator,IL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Results Companies
02.2020 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Associate

Walmart
11.2005 - 01.2006
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Increased revenue by cross-selling and upselling products and services.
  • Delivered prompt service to prioritize customer needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Managed timely and effective replacement of damaged or missing products.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Sought ways to improve processes and services provided.

Education

No Degree - Diesel Mechanics Technology

Illinois Valley Community College
Oglesby, IL
06.1994

High School Diploma -

Streator Township High School
Streator, IL
06.1993

Skills

  • Typing Proficiency
  • Stockroom Procedures
  • Microsoft Word
  • Travel Planning
  • Active Listening
  • Retail Sales Customer Service
  • Process Transactions
  • Call Center Operations
  • Materials Transport
  • Problem-Solving Ability
  • Handheld Computer Device Software
  • Money Handling Abilities
  • Time Management
  • Customer Relations
  • Multi-Line Telephone Operation
  • Shipping and Receiving Understanding
  • Stocking and Replenishing
  • Professional Telephone Demeanor
  • Coordination

Additional Information

Prior to these jobs I was an OTR driver for 7 years when it comes to knowing logistics I know the industry on the transport side inside and out including HOS requirements and also overall regulations for movements. I am a quick learner and not afraid to take on a challenge.

Timeline

Customer Service Representative

Results Companies
02.2020 - 07.2023

Customer Service Associate

Walmart
11.2005 - 01.2006

No Degree - Diesel Mechanics Technology

Illinois Valley Community College

High School Diploma -

Streator Township High School

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Harold Benton