HAROLD CASTANO
Bogota
Summary
Results-driven professional with expertise in customer relations, data analysis, and cross-functional collaboration. Demonstrated success in enhancing service delivery and engaging underserved populations through effective negotiation and operational support.
Overview
10
10
years of professional experience
Work History
Field Representative Housing Agent
DCA State of New Jersey
Jersey City, NJ
09.2025 - Current
- Collaborates in enrolling and determining participant eligibility, preparing Housing Assistance Payments Contracts, recommending subsidy benefit payments, inspecting rental units and re certifying program participants in the Section 8 Housing Choice Voucher (HCV) and State Rental Assistance (SRAP) Programs, and other federal and State housing assistance programs pursuant to the authority of the Public Housing and Development Authority.
- Assisted in gathering and analyzing data for program evaluations and improvement initiatives.
- Supported the implementation of operational procedures to enhance service delivery efficiency.
- Conducted field inspections to ensure compliance with state regulations and safety standards.
Community Health Worker
North Hudson Community Action
Hackensack, NJ
08.2023 - 08.2025
- Conducted health screenings and assessments to identify community needs and resources.
- Educated individuals on preventive healthcare practices and available services.
- Coordinated outreach programs to engage underserved populations effectively.
- Collaborated with healthcare providers to facilitate patient referrals and follow-ups.
- Act as a patient advocate and liaison between the patient/family and community service agencies (i.e. schools, Department Human Services, hospitals, support groups, etc.)
- Maintained accurate records of client interactions and service outcomes for reporting purposes.
- Trained new staff on best practices for community engagement and resource navigation.
Business Service Account Manager
Barnes and Noble Corporate Offices
Lyndhurst, NJ
02.2016 - 07.2022
- Cultivated strong client relationships, enhancing customer satisfaction and retention rates.
- Developed strategic account plans, aligning client needs with company objectives.
- Led cross-functional teams to deliver comprehensive solutions for diverse client portfolios.
- Analyzed market trends to identify growth opportunities and improve service offerings.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Education
Bachelor of Science - Communications
William Paterson University of New Jersey
Wayne, NJ08-1995
Skills
- Goal-oriented mindset
- Customer relations
- Effective negotiation
- Route coordination
Languages
Spanish
Full Professional
Timeline
Field Representative Housing Agent
DCA State of New Jersey
09.2025 - Current
Community Health Worker
North Hudson Community Action
08.2023 - 08.2025
Business Service Account Manager
Barnes and Noble Corporate Offices
02.2016 - 07.2022
Bachelor of Science - Communications
William Paterson University of New Jersey