Harold Davis
Pine Bluff,AR
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
17
17
years of professional experience
Work History
Operations Manager
Loves Travel Stop
Pinebluff, AR
10.2024 - Current
- Managed day-to-day operations to ensure seamless service delivery.
- Oversaw training programs for new employees to enhance team performance.
- Coordinated inventory management processes to maintain stock levels efficiently.
- Implemented safety protocols to promote a secure working environment.
- Analyzed operational procedures and identified areas for process improvement.
Service Manager
Smart Hyundai
White Hall, AR
04.2024 - Current
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Maintained records of all customer interactions and transactions.
- Analyzed existing processes for potential cost savings initiatives.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Service Manager
Midas Muffler
Bentonville, AR
01.2024 - 03.2024
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
Store Manager
Midas Muffler
Dallas, TX
03.2023 - 12.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
Teacher
Legacy Preparatory Charter Academy
Mesquite, TX
10.2022 - 02.2023
- Developed and implemented lesson plans based on curriculum objectives.
- Provided individualized instruction to meet the needs of all students.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Utilized technology-based learning tools to enhance classroom instruction.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Organized parent conferences throughout the year to discuss student progress.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Parts Manager
Accelerate Auto
Rowlett, TX
04.2021 - 10.2022
- Developed and maintained positive working relationships with vendors.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Prepared documents for ordering parts, supplies, and equipment.
- Maintained records of all orders placed, received, and shipped.
- Provided technical advice on the selection of replacement parts.
- Conducted monthly audits of inventory control systems.
- Created reports to track inventory usage and performance metrics.
- Trained new staff members on proper parts handling techniques.
- Generated weekly sales reports detailing product demand patterns.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Service Manager
Firestone Complete Auto Care, BRO
Dallas, TX
12.2015 - 04.2021
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Trained new employees on the use of customer relationship management software systems.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
Service Advisor
Frank Fletcher Chrysler Dodge Jeep
Sherwood , AR
02.2013 - 12.2015
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
Assistant Store Manager
Enterprise Rent-A-Car
North Little Rock, AR
08.2008 - 02.2013
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Analyzed market trends to identify opportunities for product expansion or improvement.
Education
Bachelor of Arts - History
University of Arkansas-Fort Smith
Fort Smith, AR05-2007
Skills
- Staff Development
- Policy Implementation
- Strategic Planning
- Operations Management
- Performance Management
- Time Management
- Team Leadership
- Negotiation
- Staff Management
- Complex Problem-Solving
- Verbal and Written Communication
Timeline
Operations Manager
Loves Travel Stop
10.2024 - Current
Service Manager
Smart Hyundai
04.2024 - Current
Service Manager
Midas Muffler
01.2024 - 03.2024
Store Manager
Midas Muffler
03.2023 - 12.2023
Teacher
Legacy Preparatory Charter Academy
10.2022 - 02.2023
Parts Manager
Accelerate Auto
04.2021 - 10.2022
Service Manager
Firestone Complete Auto Care, BRO
12.2015 - 04.2021
Service Advisor
Frank Fletcher Chrysler Dodge Jeep
02.2013 - 12.2015
Assistant Store Manager
Enterprise Rent-A-Car
08.2008 - 02.2013
Bachelor of Arts - History
University of Arkansas-Fort Smith