Harold Dewayne Hamilton
Tempe,AZ
Summary
Recognized as a top performer with a strong track record of punctuality and self-discipline. Demonstrates exceptional organizational skills and a commitment to team collaboration. Proven ability to contribute positively to company performance and bottom line.
Overview
16
16
years of professional experience
Work History
Loss mitigation Analyst
J.P Morgan Chase
Tempe, AZ
10.2024 - Current
- Managed manual portfolio, resolving accounts 30-120 days past due through effective communication.
- Prevented repossession and charge-offs for accounts approaching 120 days past due.
- Focused on reducing delinquent balances to under 30 days past due.
- Achieved top scorecard results by exceeding performance standards and demonstrating professionalism.
- Maintained average score of 4.13 on 5.0 scale throughout the year.
- Received Rising Star Award in loss mitigation department for exceptional contributions in July 2025.
Mortgage Analyst
Serv Bank
Phoenix, AZ
07.2023 - 10.2024
- Cultivated business relationships to secure potential leads and endorse products.
- Conducted outbound calls and managed inbound communications with warm leads to close sales.
- Assisted clients as foreclosure prevention specialist, helping them avoid foreclosure and eviction.
- Recognized as 13-time bonus finalist for outstanding performance in sales.
- Honored as Rock Star of the Month for exceptional contributions to team success.
Loss Mitigation Specialist
Wells Fargo Auto
Chandler, AZ
10.2021 - 01.2023
- Managed inbound and outbound customer calls, ensuring prompt service response.
- Operated dialer system for eight hours daily to optimize call efficiency.
- Resolved past due accounts through effective communication, preventing negative credit reporting.
- Provided payment options such as deferments and due date changes for client assistance.
- Promoted urgent payment methods like check by phone and debit card, minimizing account aging to 60-89 days.
Customer Assistance Team/Collections/Credit Card Account Manager
Santander
Mesa, AZ
07.2015 - 01.2019
- Specialized in customer assistance extensions and modifications to resolve delinquency within federal guidelines since June 2018.
- Achieved recognition as top performer, ranking in Top 25% for ten periods and Second 25% six times.
- Managed a portfolio of approximately 100 accounts through extensive dialer system usage.
- Contacted customers daily, employing skip steps to update addresses and maintain accurate records.
- Contributed to account delinquency reduction by offering $25 credit card repayment options to retain active lines of credit.
Contract Auto Collector/Skip tracer
Windsor Equity Group (Imprimis)
Dallas, TX
02.2015 - 04.2015
- Achieved monthly recovery and account resolution targets consistently.
- Contacted skip customers to recover vehicles and resolve accounts per client guidelines.
- Protected client's legal rights for collateral recovery and balance collection.
- Complied with Quality Assurance standards and adhered to FDCPA regulations.
- Utilized skip/collection systems effectively, meeting individual and team goals.
- Followed Skip/Collection Guidelines, ensuring compliance with state and federal laws.
- Completed documentation for departmental forms and systems accurately.
- Met all company rules while fulfilling standard daily responsibilities.
Reinstatement Specialist
Hyundai Capital
Plano, TX
09.2013 - 07.2014
- Conducted outbound calls to inform customers on collateral retrieval eligibility.
- Verified insurance details to ensure compliance with policies.
- Confirmed two new reference contacts to facilitate customer account updates.
Inside sales Rep/3rd party Auto Collector
Alexander Lexington and Levine
Houston, TX
09.2011 - 06.2013
- Engaged daily with customers regarding past due accounts on auto loans.
- Developed inside sales customer base through follow-ups with potential leads and external clients.
- Verified fund availability by calling banks to assist customers in bringing accounts current.
- Utilized skip tracing tools like Lexus Nexus and White Pages 411 to locate customers.
- Managed a portfolio of accounts aged 75 to 120 days past due through inbound and outbound communications.
Repossession Account Manager
Capital One Auto Finance
Plano, TX
05.2009 - 07.2011
- Engaged Repo Agents daily to secure company collateral utilizing best practices to reduce department delinquency
Education
Undergraduate - undefined
South Western Oklahoma State University
01.2005
High-school Diploma - undefined
South Garland High School
01.2004
Skills
- Customer service and support
- Collections management
- Data analysis
- Leadership and team building
- Account management
- Skip tracing
- Insurance verification
- Auto loan processing
- Inside sales
- Customer resolution strategies
- Effective communication
Timeline
Loss mitigation Analyst
J.P Morgan Chase
10.2024 - Current
Mortgage Analyst
Serv Bank
07.2023 - 10.2024
Loss Mitigation Specialist
Wells Fargo Auto
10.2021 - 01.2023
Customer Assistance Team/Collections/Credit Card Account Manager
Santander
07.2015 - 01.2019
Contract Auto Collector/Skip tracer
Windsor Equity Group (Imprimis)
02.2015 - 04.2015
Reinstatement Specialist
Hyundai Capital
09.2013 - 07.2014
Inside sales Rep/3rd party Auto Collector
Alexander Lexington and Levine
09.2011 - 06.2013
Repossession Account Manager
Capital One Auto Finance
05.2009 - 07.2011
Undergraduate - undefined
South Western Oklahoma State University
High-school Diploma - undefined
South Garland High School