Harold Ellington
Summary
Dynamic center manager with proven expertise in customer service, operational management, and safety compliance. Committed to enhancing service delivery and implementing training programs that improve team performance.
Overview
15
15
years of professional experience
Work History
Center manager
Goodyear Tire & Rubber
Coralville
03.2021 - Current
- Managed daily operations of tire center, ensuring timely service delivery and customer satisfaction.
- Led team in upholding customer service standards, resulting in improved customer satisfaction rates.
- Oversaw staff scheduling to maintain optimal coverage and support operational needs.
- Implemented training programs for new staff to enhance operational efficiency.
- Ordered supplies
- Performed inventory
Senior Service Manager
Ryder Logistics
Little Rock
08.2011 - 06.2021
- Managed daily operations and service delivery for logistics solutions.
- Coordinated cross-functional teams to enhance customer service initiatives.
- Developed and implemented process improvements for service efficiency.
- Trained staff on best practices and operational procedures in logistics management.
Education
Troup County High School
Lagrange , GaSkills
- Operations management
- Inventory management
- Safety compliance
- Team leadership
- Customer service
Timeline
Center manager
Goodyear Tire & Rubber
03.2021 - Current
Senior Service Manager
Ryder Logistics
08.2011 - 06.2021
Troup County High School