Harold Fajardo
Phoenix
Summary
Detail-oriented professional with a strong background in automotive service and safety procedures adherence. Expertise in training junior technicians and implementing process improvements that boost operational efficiency, while fostering positive client relationships and ensuring high customer satisfaction.
Knowledgeable and entry level management potential with solid background in overseeing service operations and leading technical teams. Proven track record in diagnosing and resolving complex issues, ensuring optimal equipment performance. Demonstrated ability in team collaboration and effective problem-solving.
Entry level management with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
6
6
years of professional experience
Work History
Lead Service Technician
Camelback Toyota
01.2024 - Current
- Diagnosed and repaired vehicle issues using advanced diagnostic tools and equipment.
- Trained junior technicians on best practices and safety protocols in service operations.
- Collaborated with service advisors to ensure timely completion of repair orders.
- Maintained high standards of cleanliness and organization in service bays and workshop areas.
- Implemented process improvements that enhanced workflow efficiency in service department.
- Assisted in inventory management, ensuring availability of necessary parts and supplies.
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Improved customer satisfaction by promptly addressing service requests and providing knowledgeable support.
- Developed strong relationships with clients due to consistent reliability, professionalism, and attention to detail during all interactions.
Laborer
Hoffman Construction
11.2023 - 01.2024
- Operated heavy machinery to support construction projects and ensure timely completion.
- Assisted in site preparation and material handling to maintain workflow efficiency.
- Followed safety protocols to minimize risks and enhance workplace safety standards.
- Collaborated with team members to execute tasks effectively and meet project deadlines.
- Trained new laborers on safe operating procedures and proper equipment use.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
Cash Transit Armed Guard
GardaWorld Security
12.2022 - 12.2023
- Conducted secure transport of cash and valuables between financial institutions.
- Monitored security systems to ensure safety during transit operations.
- Implemented safety protocols to minimize risks during cash handling activities.
- Collaborated with team members to enhance operational efficiency and response times.
- Provided training and mentorship to new guards on standard operating procedures.
- Responded swiftly to security breaches, ensuring immediate resolution of incidents.
- Maintained accurate records of daily operations and incident reports for audits.
- Assessed and improved existing processes for enhanced security measures during transit.
- Assisted customers with inquiries or concerns regarding their cash deliveries, providing exceptional customer service.
- Responded quickly to emergency situations, demonstrating excellent decision-making skills under pressure.
- Consistently met deadlines for pick-ups and drop-offs, showcasing excellent time management skills throughout daily operations.
- Completed mandatory training courses regularly, staying up-to-date on industry regulations and best practices.
- Demonstrated attention to detail when counting currency, minimizing discrepancies between delivered amounts and client records.
- Supported supervisors in developing effective operational strategies for improving overall performance within the team.
Disclosure Specialist
Capital Fund 1
07.2020 - 11.2021
- Reviewed and analyzed disclosure documents for compliance with regulatory standards.
- Coordinated communication between stakeholders to ensure timely document submissions.
- Implemented tracking systems to monitor progress of disclosure requests efficiently.
- Conducted training sessions for new team members on disclosure procedures and policies.
- Evaluated and improved existing processes to enhance accuracy in documentation handling.
- Managed sensitive information while maintaining confidentiality and data integrity protocols.
- Assisted in developing guidelines for best practices in disclosures and compliance reporting.
- Managed company disclosure timelines to maintain delivery standards and timetables.
- Increased customer satisfaction by providing prompt responses to inquiries related to disclosure requirements and processes.
- Served as a subject matter expert on various internal committees focused on improving company-wide adherence to best practices in disclosures.
- Assisted clients in understanding their obligations under applicable regulations, offering clear explanations of processes and requirements.
- Successfully managed high-pressure situations, maintaining composure and decisiveness in order to meet strict deadlines without sacrificing the quality of work.
- Developed strong relationships with key stakeholders, fostering open communication and promoting collaboration to achieve shared goals.
- Reduced errors in disclosure documentation through meticulous attention to detail and thorough proofreading.
- Maintained knowledge of loan programs offered through bank.
- Prepared loan estimate with new loan application and sent initial disclosures.
- Delivered high-quality training sessions on proper disclosure procedures, resulting in increased departmental efficiency and consistency.
- Managed complex projects involving multiple stakeholders while maintaining strict deadlines for the timely completion of all tasks.
- Provided guidance to junior team members, fostering professional growth within the department as a reliable mentor and resource expert.
Initial Disclosure
Movement Mortgage
09.2019 - 10.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
High School Diploma -
Saguaro High School
Scottsdale, AZ05-2012
Skills
- Technical support
- Work documentation
- Rapport building
- Testing and evaluation
- Diagnostic testing
- Diagnostics skill
- Troubleshooting
- Document management
- Time tracking
- Project management
- Quality assurance
- Safety procedures adherence
- Inventory management
- Customer relationship management
- Professional and courteous
- Troubleshooting skills
- Verbal and written communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Service Technician
Camelback Toyota
01.2024 - Current
Laborer
Hoffman Construction
11.2023 - 01.2024
Cash Transit Armed Guard
GardaWorld Security
12.2022 - 12.2023
Disclosure Specialist
Capital Fund 1
07.2020 - 11.2021
Initial Disclosure
Movement Mortgage
09.2019 - 10.2020
High School Diploma -
Saguaro High School