Harold McDonald
Douglasville,GA
Summary
Results-driven with expertise in staff management, workflow optimization, and inventory control. Proven track record in enhancing customer satisfaction and maintaining high operational standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Martins Restaurant
Dallas, GA
02.2024 - 01.2026
- Supervised all aspects of restaurant operations, focusing on maintaining high standards of customer satisfaction.
- Managed staff schedules, optimizing workforce efficiency during peak hours.
- Trained and developed team members on service standards and menu knowledge.
- Implemented inventory management practices to reduce waste and ensure stock availability.
- Implemented health regulation protocols and maintained a pristine dining atmosphere for patrons.
Restaurant Manager
Hardees Restaurant
Alabaster, AL
09.2023 - 02.2024
- Coordinated with management peers to enhance workflow efficiency and uphold procedural integrity.
- Trained and supervised staff on customer service standards and best food safety practices.
- Completed through opening, closing and shift change function to maintain operational standards daily.
- Resolved customer complaints in a professional manner to maintain positive customer relationship.
Certified Pharmacy Technician
Walmart
Kennesaw, GA
09.2015 - 01.2022
- Processed prescription orders accurately and efficiently to ensure timely patient care.
- Assisted pharmacists in inventory management and medication dispensing, enhancing workflow efficiency.
- Trained new pharmacy technicians on operational procedures and compliance standards, fostering team development.
- Maintained accurate records of medication storage and handling to comply with regulatory requirements.
- Collaborated with healthcare providers to resolve prescription discrepancies, ensuring patient safety and satisfaction.
- Mentored junior staff on customer service excellence, improving patient interactions and satisfaction ratings.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription order
- Managed efficient vaccination processes for customers, optimizing service delivery during peak hours.
Education
Associate of Arts - Accounting
Professional Business School
Chicago, ILSkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Workflow optimization
- Confidentiality and HIPAA
- Medication dispensing
- Pharmacy ethics
- Drug inventory control
- Drug safety
- Pharmacy software proficiency
- Pharmacy law compliance
Certification
- Licensed Pharmacy Technician 9/2025 - 9/2027
Timeline
Restaurant Manager
Martins Restaurant
02.2024 - 01.2026
Restaurant Manager
Hardees Restaurant
09.2023 - 02.2024
Certified Pharmacy Technician
Walmart
09.2015 - 01.2022
Associate of Arts - Accounting
Professional Business School