Harold Velasquez
West Palm Beach
Summary
Dynamic professional with proven expertise in customer service and Spanish translation, honed at U-Haul International and Starbucks. Excelled in complaint resolution and enhancing client satisfaction, significantly exceeding team goals. Skilled in money handling and fostering positive customer experiences through effective communication and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
U-Haul International
07.2023 - 12.2024
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
Barista
Starbucks
06.2022 - 07.2023
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Associate of Arts - Marketing Management And Research
Palm Beach State College
Lake Worth, FL05-2026
Skills
- Scheduling
- Account updating
- Complaint resolution
- Money handling
- Simultaneous interpretation
- Spanish translation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
U-Haul International
07.2023 - 12.2024
Barista
Starbucks
06.2022 - 07.2023
Associate of Arts - Marketing Management And Research
Palm Beach State College
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