Haroldino Jean
20901 San Simon Way ,FL
Summary
Dedicated server with over 5 years of experience in fast-paced dining settings, recognized for exceptional customer service and upselling skills. Strong multitasking capabilities contribute to high guest satisfaction and efficient service delivery. Expertise in cash handling and POS systems supports effective management of busy dining environments. Committed to teamwork and continuous improvement in service quality.
Overview
6
6
years of professional experience
Work History
Server
Hatch
06.2024 - Current
- Delivered high-quality customer service by effectively managing orders and inquiries.
- Maintained an organized dining area to elevate guest experiences.
- Coordinated with kitchen personnel for prompt food preparation and delivery.
- Quickly learned menu items and specials to communicate effectively with guests.
- Supported colleagues during busy times to uphold service efficiency.
- Handled cash transactions with precision, ensuring policy compliance.
- Fostered a welcoming atmosphere, resulting in increased customer loyalty.
- Engaged in training programs to improve knowledge in safety practices and service standards.
Host/server
Nicki Beach
12.2019 - 09.2023
- Created positive first impressions by welcoming guests with a friendly demeanor.
- Managed multiple tables to ensure a seamless dining experience for patrons.
- Monitored stock levels and placed supply orders to support inventory management.
- Resolved customer complaints promptly to uphold a positive reputation.
Education
Associate of Science -
Miami Dade College
Miami, FLHigh School Diploma -
C.g Bethel High School
North Miami Beach, FLSkills
Customer service and communication
Upselling and suggestive selling
Team collaboration and leadership
Fast-paced multitasking
POS system proficiency
- Customer service
Cash handling and order management
Professional appearance
Safe food handling
High-volume dining
Timeline
Server
Hatch
06.2024 - Current
Host/server
Nicki Beach
12.2019 - 09.2023
Associate of Science -
Miami Dade College
High School Diploma -
C.g Bethel High School