Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
GeneralManager

Juan Carlos Gonzalez

San Francisco,CA

Summary

Served breakfast, lunch and dinner to 50-80 customers per shift. Memorize over 20 menu items and rotating specials in order to give customized recommendations to guest.

Warmly greeted and escorted guests to their assigned tables seating.

Presented menus and daily specials to guests while ensuring they had napkins, bread and silverware.

Coordinated with the waitstaff, kitchen and managers to ensure each guests was assigned and satisfied with their service

Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time. Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.

Provided prompt customer support, with a professional, friendly and patient attitude.

Overview

2
2
years of professional experience

Work History

Server Supervisor

Roxanne Cafe
San Francisco, CA
2021.12 - 2023.11
  • Maintained cleanliness of the restaurant and kitchen areas.
  • Ensured compliance with all health and safety regulations.
  • Resolved employee issues or disputes in a timely manner.
  • Maintained table setting by removing courses, replenishing utensils and refilling drinks.
  • Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Established standards for personnel performance and customer service.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Keep the customer happy from the moment they enter until they leave
  • Always smiling
  • Keep everything full and clean
  • Before taking an order, be sure that the customer agrees with it and always ask if they are not allergic to any ingredient.

Education

MBA - Finance And Marketing

Universidad Politecnico Nacional
Mexico City
02.2019

Skills

  • Bilingual
  • Adaptability
  • Communication
  • Problem solving and time management
  • Active listening
  • Customer service communication
  • Organization
  • Teamwork
  • Flexiblity

Languages

Spanish
Native/ Bilingual
English
Professional

References

Nan Chotiphanomvivat, General Manager

(628)-224-5392

Timeline

Server Supervisor

Roxanne Cafe
2021.12 - 2023.11

MBA - Finance And Marketing

Universidad Politecnico Nacional

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Juan Carlos Gonzalez