Jessica Casarrubias
Chicago,IL
Summary
Extremely motivated, punctual, and organized individual, with seven years of experience in serving and management in high volume work environments. Energetic and customer focused. Advances with a sense of urgency while also ensuring accuracy in order to provide amiable service. Strong ability to multitask. Prominent listener with problem solving expertise which allows for excellent delivery of outstanding work and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Server/Supervisor
La Vaca Margarita Bar
Chicago, IL
06.2021 - Current
- Assisted with training new servers, providing guidance on restaurant policies, procedures, and customer service standards.
- Assisted with closing duties, counting registers and ensuring all cash payments match up with revenue gained.
- Collaborated with management to develop strategies to improve service efficiency.
- Handled guest complaints and resolved issues promptly and professionally to maintain positive guest relations.
- Monitored inventory levels and assisted in ordering supplies as needed.
- Liaison between front of house and kitchen.
- Recruited, hired, trained, and scheduled all front-of-house staff.
- Mentored staff, fostering a positive work environment and teamwork by providing leadership, motivation and support to staff, recognizing and rewarding achievements, and addressing performance issues as needed.
- Analyzed sales and financial data to identify trends, opportunities to increase profitability and areas for improvement.
Host
Frida Room
Chicago, IL
07.2025 - 12.2025
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Trained new hosts on customer service standards and operational procedures.
- Managed waitlist and reservations efficiently using OpenTable and NextMe.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Customer Experience Banker
Huntington National Bank
Chicago, IL
07.2024 - 06.2025
- Assisted customers with account inquiries, online banking issues, and product recommendations based on financial goals.
- Balanced cash drawer with 100% accuracy each day. Always stayed within cash limits in compliance with bank policies.
- Delivered high quality customer support and resolved issues quickly and efficiently.
- Managed daily banking operations to ensure compliance with regulatory standards.
- Developed relationships with clients, providing tailored financial solutions and advice.
Pharmacy Tech
Walgreens Pharmacy
Chicago, IL
02.2022 - 09.2022
- Processed prescriptions accurately and efficiently, including data entry, medication filling, and labeling.
- Maintained pharmacy inventory, order medications and supplies, and manage stock levels to ensure availability.
- Provided exceptional customer service, assisting patients with prescription inquiries, insurance questions, and medication counseling in order to ensure customer safety.
Education
Associate of Arts - Psychology
Malcolm X College
01-2027
Skills
- Bilingual
- Computer literacy
- Customer Service
- Conflict Resolution
- Sales
- Problem-solving
- Team leadership
- Attention to detail
- POS system operations
- Accurate money handling
- Positive and friendly attitude
- High volume dining
Accomplishments
- Achieved employee of the month through effectively performing outstanding work.
- Supervised team of seventeen staff members.
Certification
ServSafe Food Manager Certification, Alcohol Basset
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Host
Frida Room
07.2025 - 12.2025
Customer Experience Banker
Huntington National Bank
07.2024 - 06.2025
Pharmacy Tech
Walgreens Pharmacy
02.2022 - 09.2022
Lead Server/Supervisor
La Vaca Margarita Bar
06.2021 - Current
Associate of Arts - Psychology
Malcolm X College