Haroun Ray
Las Vegas
Summary
Personable and results-driven customer service professional with over 8 years of experience across diverse sectors, including insurance, retail, financial services, and government. Expertise in resolving complex issues, consistently exceeding sales targets, and cultivating long-term customer relationships. Demonstrated ability to thrive in fast-paced environments while leveraging strong problem-solving and communication skills. Committed to contributing to a dynamic HR or customer service team, with a passion for enhancing customer experiences.
Overview
12
12
years of professional experience
Work History
Insurance Agent
Freeway Insurance
01.2023 - Current
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Insurance Agent
Allstate Insurance
01.2021 - 01.2023
- Handled application processing, risk assessment, and claims guidance with precision.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Mail Carrier
United States Postal Service
01.2015 - 01.2021
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
- Enhanced customer satisfaction with timely and accurate deliveries, adhering to strict schedules and protocols.
- Demonstrated adaptability by quickly adjusting to changes in assigned routes or schedules, minimizing disruption to customers'' mail services while accommodating new demands placed on the team.
- Improved mail delivery efficiency by optimizing route planning and time management techniques.
Customer Loyalty Specialist (Seasonal)
Zappos
01.2019 - 01.2020
- Consistently met or exceeded performance metrics while maintaining high levels of customer satisfaction.
- Mentored new employees, sharing knowledge on policies, procedures, systems, and best practices related to customer loyalty operations within the organization.
- Handled escalated issues efficiently while maintaining composure under pressure; ultimately leading to successful conflict resolutions that benefited both the customer and company.
- Actively sought feedback from customers and implemented changes accordingly to enhance their experience further.
- Maintained up-to-date knowledge of product and service changes.
Financial Services Representative
Check City
01.2014 - 01.2015
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Conducted regular reviews of client portfolios to ensure alignment with risk tolerance and investment objectives.
- Increased client retention with personalized follow-up calls and quarterly reviews to discuss portfolio performance.
Education
High School Diploma -
Shadow Ridge High School
Las Vegas, NV01.2012
Skills
- Client relationship development
- Experienced in comprehensive insurance policy sales
- Effective dispute management
- Experienced with Google Workspace tools
- Strong organizational skills
Timeline
Insurance Agent
Freeway Insurance
01.2023 - Current
Insurance Agent
Allstate Insurance
01.2021 - 01.2023
Customer Loyalty Specialist (Seasonal)
Zappos
01.2019 - 01.2020
Mail Carrier
United States Postal Service
01.2015 - 01.2021
Financial Services Representative
Check City
01.2014 - 01.2015
High School Diploma -
Shadow Ridge High School
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